Troubleshooting the AOA MORE Integration

If you compare your quality measure performance numbers in the AOA MORE Provider Portal against your numbers in the ExamWRITER Quality Portal, they will not match exactly. This mismatch is due to a number of factors, including how often ExamWRITER sends data to AOA, how long it takes AOA to process your data, and the slight variations in how the two systems calculate measure performance.

If you notice, however, that your numbers are wildly different (e.g., two or more weeks' worth of patients) or that your numbers are not changing from week to week, you should check to see if the integration is running.

To troubleshoot the AOA MORE integration, perform the following steps:

  1. On the OfficeMate Server desktop, open the AOA Integration Check application.
  2. Click Run All.

    The application runs through a series of tests and validations. This process may take several minutes.

    When the integration check is complete, the application displays a green checkmark next to each item that is working correctly and a red hazard triangle next to each item that failed.

  3. Refer to the table below to resolve any errors.

    Resolve the errors at the top of the list first. Rerun this integration check after resolving each error.

    CheckPossible ProblemResolution

    DHIT Dynamic Footprint Running Check

    		The Dynamic Footprint service has stopped running.

    To restart the service, follow these steps:

    1. Open the Windows Task Manager.
    2. Click the Services tab.
    3. Right-click Dynamic_Footprint and select Start.

    OMate Data Service Check

    		The OfficeMate Data service has stopped running.

    To restart the service, follow these steps:

    1. Open the Windows Task Manager.
    2. Click the Services tab.
    3. Right-click OMateDataService and select Start.

    Provider NPI Check

    		The NPI is missing or mismatched for the providers listed.

    To correct the NPI, follow these steps:

    1. Open OfficeMate Administration.
    2. Click the Setup menu and select Resource Setup.
    3. Select the provider.
    4. Verify the NPI Number is entered correctly (do not include hyphens) and click Save.

    Provider TIN Check

    		The TIN is missing or mismatched for the providers listed.

    To correct the TIN, follow these steps:

    1. Open OfficeMate Administration.
    2. Click the Setup menu and select Resource Setup.
    3. Select the provider.
    4. Verify the EIN Number is entered correctly (do not include hyphens) and click Save.

    Practice in DHIT White List

    		The practice is not active in the Quality Portal list.

    Call Eyefinity Customer Care at 800.942.5353.

    Provider in AOA White List

    		The providers listed are not active in the AOA MORE registry.

    Call AOA at 800.365.2219.

    Provider in AOA MORE Paid List

    		The providers listed are not active in the AOA MORE integration list.

    Call Eyefinity Customer Care at 800.942.5353.

    Access Amazon S3 Check

    		The Amazon S3 server could not be reached.

    Ask your certified operating system and networking technician to verify the internet and firewall settings allow access to Amazon S3.

    Shared Directory Access

    		The services were not able to access the OFFICEMATE\DATA folder on the network.

    Ask your certified operating system and networking technician to verify the Dynamic_Footprint and OfficeMateDataService services are running under a user account that has permissions to access the OFFICEMATE\DATA data folder.

    Interface Queue Status Check

    		Technical error.

    Call Eyefinity Customer Care at 800.942.5353.

    DHIT Flag in Control Table Check

    		Technical error.

    Call Eyefinity Customer Care at 800.942.5353.

    Dynamic Footprint DB Connect String Check

    		Technical error.

    Call Eyefinity Customer Care at 800.942.5353.

    Dynamic Footprint OM DB Connection String Check

    		Technical error.

    Call Eyefinity Customer Care at 800.942.5353.