Writing Off Claims

This topic explains how to write off all or part of the outstanding receivable on a claim in AcuityLogic Billing. By writing off all or part of the receivable, you indicate that you will not receive that payment amount from the carrier or patient.

To write off claims

  1. Open the Claim Detail window for a claim. See To open the claim detail window.
  2. Perform one of the following actions:
    • To write off the total outstanding receivable for the entire claim, click Write Off.
    • To write off the outstanding receivable for a line item, select Write Off from the Action drop-down list for the line item.

    The Write Off window opens.

  3. If you are writing off a line item, enter the amount of the write-off in the Amount field.
    If you are writing off the entire claim, do not change the amount in the Amount field. AcuityLogic writes off the total outstanding receivable for the claim.
  4. From the Write Off Reason drop-down list, select a write-off reason.
  5. In the Please enter a reason below field, enter notes.
  6. Click Save.

AcuityLogic writes off the outstanding receivable. If you wrote off the entire claim, AcuityLogic changes the status of the claim and all line items in the claim (except those marked as Non Receivable) to Written Off.

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