Using TMS Devices to Void Transactions
You can void orders that have a lab on hold or ready status. When you void orders, you can refund the amount paid to the customer or issue a credit to apply to a new order. This section explains how to process voids and use the Ingenico iCT220 Terminal to refund payments for orders made using a single credit card or multiple credit cards.
Topics include the following:
To process voids and refund payments on orders made using a single credit card
- Verify that the Ingenico iCT220 Terminal is ready.
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From the Patient Orders window in AcuityLogic POS, select Void from the Actions drop-down list.
The Confirm Void Order window opens.
- From the Select Reason for Void drop-down list, select a void reason and click Refund.
AcuityLogic directs you to the payment refund window.
If you click Credit, AcuityLogic issues a customer credit for the payment amount and returns you to the Patient Orders window. The AcuityLogic return/void report opens in a new browser window. -
In the Payment Refund section, click Edit for the credit card payment.
The last four digits of the credit card is displayed to help you identify the correct payment. - In the Refund Payment window, click OK to confirm the refund amount and to close the window.
- In the Payment Refund section, click Save.
- Click OK on the dialog window that opens in AcuityLogic.
- Follow the prompts on the Ingenico iCT220 Terminal to void the transaction.
- Follow the prompts on the Ingenico iCT220 Terminal to print a receipt, if needed.
The AcuityLogic return/void report opens in a new browser window.
If you need to print the return/void report after the transaction has ended, click the Transactions tab and click the Print icon for the return.
To process voids and refund payments on orders made using multiple credit cards
- Verify that the Ingenico iCT220 Terminal is ready.
-
From the Patient Orders window in AcuityLogic POS, select Void from the Actions drop-down list.
The Confirm Void Order window opens.
- From the Select Reason for Void drop-down list, select a void reason and click Continue with Refund.
AcuityLogic issues a customer credit for the payment and directs you to the payment refund window.
If you click Credit, AcuityLogic issues a customer credit for the payment amount and returns you to the Patient Orders window. The AcuityLogic return/void report opens in a new browser window. -
In the Payment Refund section, click Refund for the first credit card payment.
- The last four digits of the credit card is displayed to help you identify the correct payment.
- The Payment Refund section includes the patient's transactions that are eligible for a refund and may include payments from other orders.
- In the Refund Payment window, click OK to confirm the refund amount and to close the window.
- In the Payment Refund section, click Save.
- Click OK on the dialog window that opens in AcuityLogic.
- Follow the prompts on the Ingenico iCT220 Terminal to void the transaction.
- Follow the prompts on the Ingenico iCT220 Terminal to print a receipt, if needed.
The AcuityLogic return/void report opens in a new browser window.
If you need to print the return/void report after the transaction has ended, click the Transactions tab and click the Print icon for the return.
- Repeat steps 4–9 for each credit card payment.
AcuityLogic returns you to the Patient Orders window after the total customer credit amount is refunded.