Using TMS Devices to Void Transactions
You can void orders that have a lab on hold or ready status. When you void orders, you can refund the amount paid to the customer or issue a credit to apply to a new order. This section explains how to process voids and use the Ingenico iCT220 Terminal to refund payments for orders made using a single credit card or multiple credit cards.
Topics include the following:
- Verify that the Ingenico iCT220 Terminal is ready.
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From the Patient Orders window in AcuityLogic POS, select Void from the Actions drop-down list.
The Confirm Void Order window opens.
- From the Select Reason for Void drop-down list, select a void reason and click Refund.
AcuityLogic directs you to the payment refund window.
If you click Credit, AcuityLogic issues a customer credit for the payment amount and returns you to the Patient Orders window. The AcuityLogic return/void report opens in a new browser window. -
In the Payment Refund section, click Edit for the credit card payment.
The last four digits of the credit card is displayed to help you identify the correct payment. - In the Refund Payment window, click OK to confirm the refund amount and to close the window.
- In the Payment Refund section, click Save.
- Click OK on the dialog window that opens in AcuityLogic.
- Follow the prompts on the Ingenico iCT220 Terminal to void the transaction.
- Follow the prompts on the Ingenico iCT220 Terminal to print a receipt, if needed.
The AcuityLogic return/void report opens in a new browser window.
If you need to print the return/void report after the transaction has ended, click the Transactions tab and click the Print icon for the return.
- Verify that the Ingenico iCT220 Terminal is ready.
-
From the Patient Orders window in AcuityLogic POS, select Void from the Actions drop-down list.
The Confirm Void Order window opens.
- From the Select Reason for Void drop-down list, select a void reason and click Continue with Refund.
AcuityLogic issues a customer credit for the payment and directs you to the payment refund window.
If you click Credit, AcuityLogic issues a customer credit for the payment amount and returns you to the Patient Orders window. The AcuityLogic return/void report opens in a new browser window. -
In the Payment Refund section, click Refund for the first credit card payment.
- The last four digits of the credit card is displayed to help you identify the correct payment.
- The Payment Refund section includes the patient's transactions that are eligible for a refund and may include payments from other orders.
- In the Refund Payment window, click OK to confirm the refund amount and to close the window.
- In the Payment Refund section, click Save.
- Click OK on the dialog window that opens in AcuityLogic.
- Follow the prompts on the Ingenico iCT220 Terminal to void the transaction.
- Follow the prompts on the Ingenico iCT220 Terminal to print a receipt, if needed.
The AcuityLogic return/void report opens in a new browser window.
If you need to print the return/void report after the transaction has ended, click the Transactions tab and click the Print icon for the return.
- Repeat steps 4–9 for each credit card payment.
AcuityLogic returns you to the Patient Orders window after the total customer credit amount is refunded.