Using Worldpay Devices to Process Voids

You can void orders that have a lab on hold or ready status. When you void orders, you can refund the amount paid to the customer or issue a credit to apply to a new order. This section explains how to process voids and use the Worldpay devices to refund payments for orders made using a single credit card or multiple credit cards.

Topics include the following:

To process voids and refund payments on orders made using multiple credit cards

Verify that the device is ready.
From the Patient Orders window in AcuityLogic POS, select Void from the Actions drop-down list.
The Confirm Void Order window opens.
From the Select Reason for Void drop-down list, select a void reason and click Continue with Refund.
AcuityLogic issues a customer credit for the payment and directs you to the payment refund window. This window displays all outstanding credits for the customer.
If you click Credit, AcuityLogic issues a customer credit for the payment amount and returns you to the Patient Orders window. The AcuityLogic return/void report opens in a new browser window.
In the Payment Refund section, click Refund for the first credit card payment.
- The last four digits of the credit card are displayed to help you identify the correct payment.
- After processing the refund for the first credit card payment, the payment refund window remains open so you can process refunds for additional credit card payments.
- If an additional payment type other than credit card (cash, check, etc.) was used to pay part of the invoice amount, you need to indicate how that amount should be refunded.
- The Payment Refund section includes the patient's transactions that are eligible for a refund and may include payments from other orders.
In the Refund Payment window, click OK to confirm the refund amount and to close the window.
In the confirmation message indicating the transaction is complete, click Close.
You do not have to enter the credit card if the original payment transaction is available in the system. If you are refunding a payment that is not available in the system or from a previous credit card payment processing system, the device prompts you to enter the credit card.
AcuityLogic reduces the customer credit balance by the amount refunded.
The AcuityLogic return/void report and a credit card receipt open in new browser windows.
If the credit card receipt does not open, you may need to update your browser's popup window settings.
To print the return/void report or the receipt, click the Print button in the browser windows.
To print the return/void report after the transaction has ended, click the Transactions tab and click the Print icon for the return.
Repeat steps 4–7 for each credit card payment.
AcuityLogic returns you to the Patient Orders window after the total customer credit amount is refunded.

Using Worldpay Devices to Process Voids

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