What's New in AcuityLogic 8.31 for Cloud Users

Cloud Release Date: September 24, 2024

Eyefinity announces the newest version of AcuityLogic. This version resolves known issues in previous versions and offers new features and expanded functionality.

Topics include the following:

For more information on AcuityLogic features, training, and integrations, contact your account representative, or call Eyefinity at 800.942.5353.


POS Enhancements

POS includes enhancements in the following area:

Understanding How Appointment Duration is Set

The calendar in POS and Backoffice uses a new scheduling hierarchy to determine the appointment duration. The appointment duration is established based on a hierarchy of checks. The system looks at each item in the list below and uses the first defined appointment duration as the duration for the appointment being scheduled.

The system first checks for:

  • An Unavailable Exception – which is honored above all items in the hierarchy. If none, the system checks the

  • Service Template duration – if no template is defined, then it checks the

  • Service Type – if there is no service type(s) is included in the request or the Service Type duration is blank in Eyefinity Admin, then it checks the

  • Office Employee Exam Minutes – The system checks if the requested resource (provider/staff) has configured the “Employee Exam Minutes” page; specifically, for the duration for the day of the week. If blank, then it checks the

  • Employee “Default Exam Minutes” – the system checks if the requested resource (provider/staff) has defined "Exam Minutes" or “Default Exam Minutes”. If not, then it uses the

  • Final Default – which is 15 minutes.

For example: If a new patient is looking to schedule an exam online, and a service template is defined for the doctor and day selected, then the system uses the service template to determine the appointment duration. The service template allows new patient exams and sets the appointment duration at 20 minutes. Using this, the system determines an availability window from 8:00 AM to 9:00 AM with an appointment duration of 20 minutes, and displays open appointment slots starting at 8:00 AM and incrementing by 20 minutes, so the patient can select from appointment slots of 8:00 AM, 8:20 AM, and 8:40 AM.

Fixed Issues

AcuityLogic 8.31 fixes issues in the following areas:

Admin

  • When calculating an order with two different contact lens styles that are from the same item group, the allowance is applied for each contact lens and the copay is only charged once. Previously, the allowance was only applied to one contact lens.

  • We removed the Preview button on the Admin Patient Billing Statements and Invoice customization company setup screen.

POS

  • When merging patients, once you complete the merge, the search grid updates and the merge record is removed. Previously, both patient records continued to display in the grid after the merge.

  • When calculating an order with two different contact lens styles that are from the same item group, the allowance is applied for each contact lens and the copay is only charged once. Previously, the allowance was only applied to one contact lens.

  • We corrected a rounding issue when calculating taxes for accessories using a tax authority. Previously, this was causing discrepancies between reporting and the invoice.

  • If using Worldpay, when you create a sales adjustment or refund, the correct amount is applied to the credit card. Previously, extra return transactions were passed to the customer's card.

  • If using Worldpay, charges and payment transactions are synched, preventing the patient from getting double charged.

AcuityLogic 8.31.1 for Cloud Users

The 8.31.1 release includes the following updates.

BackOffice

  • Effective 10/1/2024, the Patient Record Report will display as a PDF. The Patient Record Report can be viewed when accessing patients via the appointment scheduler.

POS

  • Effective 10/1/2024, the Patient Record Report will display as a PDF. If you are on release 8.30.6, for authorizations pulled after 10/1/2024, the report displays in PDF format. Authorizations pulled prior to 10/1/2024, continue to display in HTML format. Environments not updated to 8.30.6 by 10/1/24 will no longer display the PRR report within POS; instead, you will need to use Eyefinity.com to view patient PRR’s until AcuityLogic is updated.

  • When editing an Extras-only order or remaking or copying an eyeglass order, the items added in the "Miscellaneous" section of the Extras tab are included; previously, these items were not copied over.