What's New in AcuityLogic 8.33 for Cloud Users

This is a draft version; the final version will publish on the anticipated release date (see below).

Cloud Release Date: February 25, 2025

Eyefinity announces the newest version of AcuityLogic. This version resolves known issues in previous versions and offers new features and expanded functionality.

Topics include the following:

For more information on AcuityLogic features, training, and integrations, contact your account representative, or call Eyefinity at 800.942.5353.

Admin Enhancements

Admin includes enhancements in the following area:

VSP Insurance Calculations Update

To support the recent improvements to the VSP Insurance Calculator, we've removed the Use BES for VSP Insurance Calculations check box from the Additional Configuration Attributes section of the Office Information window. All practices will now use the new, improved VSP Calculator functionality.

Billing Enhancements

Billing includes enhancements in the following areas:

Billing Patient Statement Format Updates

To make patient statements clearer and to help make collection of patient past due balances easier, we've made updates to the formatting of the summary and detailed patient statements that print in Billing.

Here are some of the key changes you will see:

  • Payment information has moved from the bottom to the top section of the statement and is now presented in a table that is easier to read. Patients will now detach and return this top section.

  • The locations of your logo, address, and phone number have changed.

  • For statements printed in detailed format, adjustment reasons now appear in the Comments column next to the applicable line items, instead of at the bottom of the statement. This information will continue to print at the bottom for summary patient statements.

Related Claims Shown in Claim Detail

To make it easier to see all related claims for coordination of benefits orders, we've added a Related Claims field to the Claim Detail screen. Click the claim number link(s) to open the related claim(s).

Generate Monthly Aged Balancing Report and Aged Claim Report by Service Date

We've updated the Monthly Aged Balancing Report (GB119) and Aged Claim Report (GB106) to enable you to select a service date range to print.

Generate Billing Transaction Report by Carrier Name

We've updated the Billing Transaction Report (GB117) to enable you to select one or more Carrier Names to print.

Generate Patient Letter Renamed to Generate Statement

We've renamed the Generate Patient Letter options in the Claim Search and Claim Detail screens to Generate Statement.

POS Enhancements

POS includes enhancements in the following area:

POS Patient Statement Format Updates

To make patient statements clearer and to help make collection of patient past due balances easier, we've made updates to the formatting of the summary and detailed patient statements.

Here are some of the key changes you will see:

  • Payment information has moved from the bottom to the top section of the statement and is now presented in a table that is easier to read. Patients will now detach and return this top section.

  • The locations of your logo, address, and phone number have changed.

  • For statements printed in detailed format, adjustment reasons now appear in the Comments column next to the applicable line items, instead of at the bottom of the statement. This information will continue to print at the bottom for summary patient statements.

Understanding How Appointment Duration is Set

The calendar in POS and Backoffice uses a new scheduling hierarchy to determine the appointment duration. The appointment duration is established based on a hierarchy of checks. The system looks at each item in the list below and uses the first defined appointment duration as the duration for the appointment being scheduled.

The system first checks for:

  • An Unavailable Exception – which is honored above all items in the hierarchy. If none, the system checks the

  • Service Template duration – if no template is defined, then it checks the

  • Service Type – if there is no service type(s) is included in the request or the Service Type duration is blank in Eyefinity Admin, then it checks the

  • Office Employee Exam Minutes – The system checks if the requested resource (provider/staff) has configured the “Employee Exam Minutes” page; specifically, for the duration for the day of the week. If blank, then it checks the

  • Employee “Default Exam Minutes” – the system checks if the requested resource (provider/staff) has defined "Exam Minutes" or “Default Exam Minutes”. If not, then it uses the

  • Final Default – which is 15 minutes.

For example: If a new patient is looking to schedule an exam online, and a service template is defined for the doctor and day selected, then the system uses the service template to determine the appointment duration. The service template allows new patient exams and sets the appointment duration at 20 minutes. Using this, the system determines an availability window from 8:00 AM to 9:00 AM with an appointment duration of 20 minutes, and displays open appointment slots starting at 8:00 AM and incrementing by 20 minutes, so the patient can select from appointment slots of 8:00 AM, 8:20 AM, and 8:40 AM.

Fixed Issues

  • AcuityLogic 8.33 fixes issues in the following areas:

Admin

  • We removed the Preview button on the Admin Patient Billing Statements and Invoice customization company setup screen.

  • When a view order is defined for a drop-down list, the system respects the order defined. Previously, drop-downs displayed alphabetically.

BackOffice

  • The Bank Reconciliation Report now reflects the correct amounts for transactions paid with a Custom Credit Card payment type.

  • We corrected an issue causing the columns to not line up when exporting the AC105 Daily Transaction report to excel.

POS

  • Returned orders no longer create incorrect patient balances.

  • We corrected an issue causing white lines to display when viewing or printing documents with JPEG, GIF, PNG, TIFF file types.

  • Region displays as an option on the Miscellaneous screen of Master Data Admin. When selected, you can update your regions.

  • When merging patients, once you complete the merge, the search grid updates and the merge record is removed. Previously, both patient records continued to display in the grid after the merge.

  • Using the new VSP calculator, option codes display on the pricing screen when the calculation fails and when you calculate manually.

  • We corrected an issue where lens option codes were not being sent, causing the VSP calculator to return errors.

  • We corrected a rounding issue when calculating taxes for accessories using a tax authority. Previously, this was causing discrepancies between reporting and the invoice.

  • If using Worldpay, when you create a sales adjustment or refund, the correct amount is applied to the credit card. Previously, extra return transactions were passed to the customer's card.

  • If using Worldpay, charges and payment transactions are synched, preventing the patient from getting double charged.

Integrations

  • The CLX contact supplier integration description has been renamed to Eyefinity-CLX from Optiport. When selecting the contact supplier in POS, you now see Eyefinity-CLX.

What's New in AcuityLogic 8.33.1 for Cloud Users

This version resolves known issues in previous versions and offers new features and expanded functionality.

Admin

Specialty Exam Duration can now Override the Service Template

When you add a specialty exam to the appointment calendar during a time period where a service template is applied, you can now have the duration of the specialty exam override the service template.

We added the checkbox, Override Template Duration, to the Exam Fields section on the Exams screen.

Select the checkbox to have the system use the specialty exam duration. For exams with the box selected, when the POS user creates an appointment for the specialty exam, the systems uses the duration of the exam instead of the service template duration.

Backoffice

Your Admin now has the ability to set the duration of a specialty exam to be used instead of the service template. If your Admin checks the Override Template Duration checkbox when creating the service exam, then when you add the specialty exam to the calendar in a time slot where a template applies, the exam duration is used.

POS

Your Admin now has the ability to set the duration of a specialty exam to be used instead of the service template. If your Admin checks the Override Template Duration checkbox when creating the service exam, then when you add the specialty exam to the calendar in a time slot where a template applies, the exam duration is used.

Fixed Issues

  • We corrected the Schedule Manager API so that when pulling appointment slots for multiple resources (providers and staff), all available slots for all resources display.

  • When using a Service Template with a range of 0; the service template displays for the appropriate days of the week as defined and normal service templates display on the days where the range template doesn’t apply. Previously, service template types only displayed on Wednesdays.