Setting Up Telehealth Exams

If you integrate with Eyefinity EHR, you need to set up telehealth exam services in AcuityLogic Admin before you can pull details from telehealth exams documented in Eyefinity EHR into AcuityLogic POS.

  • For information on documenting telehealth exams in Eyefinity EHR, see Documenting a Telehealth Exam.
  • For information on the billing codes CMS recognizes for telehealth services, see Understanding Telehealth Codes.
  • Depending on the code and insurance you are billing, you may be required to capture additional information as a part of your telehealth exam services. Information such as Place of Service and Procedure Modifiers for telehealth should be entered before submitting the claim. For information on editing claims, see Editing Claims.
  • If you have insurance billing rules set up, you may need to review your existing billing rules or create new billing rules to address the Procedure Modifiers required by certain insurance carriers for telehealth. For information on insurance billing rules, see Setting Up Insurance Billing Rules.
  • For multitenant environments, the following setup can be performed only by administrators of the parent company. Setup and updates for individual companies can be performed after the initial setup is completed. See Setting Up Other Product Items for Individual Companies.

The following table lists the procedure codes and exam descriptions for telehealth exam services you can set up:

Procedure Code

Exam Description

G2010

Remote eval of rec video or images sub by est pat

G2012

Brief check in by md/qhp

99441

Telephone E/M service 5-10 min

99442

Telephone E/M service 11-20 min

99443

Telephone E/M service 21-30 min

99446

Interprof. assess and mgmt service l

99447

Interprof. assess and mgmt service, 11-20 min

99448

Interprof. assess and mgmt service 21-30 min

99449

Interprof. assess and mgmt service 31 min +

99451

Interprof phone/web/EHR assess and mgmt svc 5+min

99452

Interprof phone/web/EHR assess and mgmt svc 30min

99421

Online digital eval mgmt serv for esp pat 5-10 min

99422

Online digital eval mgmt serv for esp pat 11-20 min

99423

Online digital eval mgmt serv for esp pat 21 + min

To set up telehealth exams

  1. Identify the telehealth exams services you want to set up in AcuityLogic.
  2. In AcuityLogic Admin, create and price the telehealth exams services you want to set up. See Creating an Exam.
    When creating telehealth exams services, use the procedure code as the item number. It is also recommended that the Item Name includes the code. For example, enter 99421 - Online digital eval mgmt serv for esp pat 5-10 min.
  3. In AcuityLogic Admin, add the procedure codes for the telehealth exam services. See To maintain CPT codes.
  4. In AcuityLogic Admin, map the procedure codes to the telehealth exam services. See To map CPT codes to products and services.