Adding Worldpay Devices

After setting up AcuityLogic to use Worldpay in AcuityLogic Admin, you must add Worldpay devices for each office from AcuityLogic POS.

The steps below for adding Worldpay devices apply to both the wired and wireless devices.

  • For wired devices, ensure that the device is connected before starting.
  • For wireless devices, ensure that the device is connected to your wireless network before starting. If you are unable to connect the device to your wireless network, refer to the documentation provided by Worldpay for the device or contact your Worldpay account representative.

To add Worldpay devices

  1. In AcuityLogic POS, click Tools in the left column of menu options.
  2. From the Tools window, click Payments Processing Setup.
    This option is available only if the office is set up to use Worldpay. See To configure office settings for Worldpay.
  3. In the Processor section of the Credit Card Terminals window, ensure that World Pay is selected in the Name drop-down list.
  4. In the Credentials section, enter your Worldpay credentials in the following fields:
    • Account Id
    • Acceptor Token
    • Acceptor Id
    • Terminal Id

    You can retrieve your Worldpay credentials from the iQ Portal. Look for an email from iQ@accessmyiq.com to register your account.

    For information about retrieving your credentials, follow the steps below or watch a video.

    1. Note your Worldpay Merchant ID.
    2. In the left navigation of the iQ Portal, click Self Service and select Self Service.
    3. In the Self Service window, click the blue Plus icon to open your list of Merchant IDs.
    4. Select the row for the Merchant ID from the list and click Select at the bottom of the list.
    5. In the Self Service window, click Search.
    6. Click the Express Credentials tab when the search results display to view the credentials.

      Ensure that you keep the credentials secure and do not include them in emails.

  5. Click Save.
  6. In the Devices section, click Add.
  7. In the Add Device window, enter a unique name for the device in the Name field.
  8. Enter the activation code that appears on the device screen in the Activation Code field.
  9. Click Pair.
  10. In the confirmation message, click OK.

    AcuityLogic adds the device to the list.

    • The device will restart after you add it. When the device restarts, the name that you added appears on the device screen. If the device does not restart, turn the device off and on manually.
    • To remove a device, click UnPair and click OK in the confirmation message.
  11. Repeat steps 6–10 to add additional devices.

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