If a provider is registered with another ePrespribing vendor, like DrFirst, you may receive an error indicating the SPI number is already used. This error occurs because a provider can be registered with only one vendor for refills.
To transfer the provider’s ePrescribing record to Eyefinity EHR:
- Deselect the Rx Refill check box.
- Click Register with Surescripts.
- The user is able to begin ePrescribing, but will not be able to receive refill requests yet.
- To request an update the provider record, send an email to email@example.com. Include the following information in the email:
- Practice name
- Street address
- Provider name
Eyefinity will notify Surescripts of the change. The provider will begin receiving refill requests in 7–14 days.