Enabling Touch ID and Face ID

You can use your fingerprint or your face to securely log into the Eyefinity EHR app. Eyefinity EHR leverages the Touch ID and Face ID features in iPadOS and iOS to enable you sign in using your fingerprint or face rather than tapping your username and password. This section tells you how

Logging in with your fingerprint or face requires an iPad that supports Touch ID or Face ID. All late model iPads include either the Touch ID sensor on the Top button (or Home button) or Face ID through the front-facing camera.

Touch ID allows you to store multiple fingerprints (e.g., thumb and index finger). Although, you could use Touch ID to store the fingerprints of multiple individuals in your practice, Eyefinity strongly recommends against it. All Touch ID fingerprints will be associated with one Eyefinity EHR practice URL and user account per iPad. This means that anyone with a fingerprint saved on your iPad could access your Eyefinity EHR account.

  1. Set up Touch ID on your device. Refer to Apple's Touch ID support page.
  2. Open the Eyefinity EHR app.

    The first time you open Eyefinity EHR on a device with Touch ID enabled, you’ll see a notification that Touch ID is available on this device. If the Touch ID notification doesn't display, tap the Touch ID Settings link on the screen where you enter your practice URL.

  3. Tap Remember Login.
  4. Tap I Agree to accept the terms and conditions.
  5. Rest the finger that you registered with Touch ID on the Top button (or Home button) to unlock the device.
  6. Enter your Username and Password.
  7. Tap the Remember Login with Touch ID toggle on.
  8. Touch the Home button to verify your fingerprint.

    You can now use Touch ID to log into Eyefinity EHR.

  1. Set up Face ID on your device. Refer to Apple's Face ID support page.
  2. Open the Eyefinity EHR app.

    The first time you open Eyefinity EHR on a device with Face ID enabled, you’ll see a notification that Face ID is available on this device. If the Face ID notification doesn't display, tap the Face ID Settings link on the screen where you enter your practice URL.

  3. Tap Remember Login.
  4. Tap I Agree to accept the terms and conditions.
  5. Hold the device 12–18 inches from your face and look at the screen to unlock the device.
  6. Enter your Username and Password.
  7. Tap the Remember Login with Face ID toggle on.
  8. Look at the screen to unlock the device.

    You can now use Face ID to log into Eyefinity EHR.

Occasionally, you may need to change your Touch ID or Face ID settings. For example, when you update your Eyefinity EHR password, you'll need to update the login credentials associated with Touch ID or Face ID.

  1. Open the Eyefinity EHR app.
  2. Tap Cancel if you're prompted to log in with Touch ID or Face ID.

  3. Enable Touch ID again:

    1. Tap Touch ID Settings.
    2. Tap the Remember Login toggle on.
    3. Tap Close.
  4. Enter your Username and Password.
  5. Rest your finger on the Top button (or Home button) to verify your fingerprint or look at the screen to verify your face.

    You can now use Touch ID or Face ID to log into Eyefinity EHR.

Gloves, face masks, and face shields may interfere with your iPad's fingerprint identification and facial recognition features. Here's how to disable them in Eyefinity EHR:

  1. Open the Eyefinity EHR app and log in.
  2. Tap the Account action bar button.
  3. Tap Settings.
  4. Tap Remove login info tied with Touch ID/Face ID.
  5. Tap Save.
  6. Tap the Account action bar button.
  7. Tap Logout.

    You'll now need to manually enter your username and password until you enable Touch ID or Face ID again.