Eyefinity EHR System Requirements

The requirements outlined in this topic represent the minimum hardware and system specifications required to effectively use Eyefinity EHR. Failure to meet these requirements will noticeably degrade the performance of the software. This page includes the following topics:

Ensure that you also meet the requirements for your practice management system. For example, OfficeMate® users must also meet the system requirements specified on the OfficeMate System Requirements page.

Individual pieces of diagnostic equipment may have their own system requirements. Verify the requirements with your hardware vendor.


Use any of the following iPad models running iPadOS 14 or later.

iPad Model Networking Capacity

iPad (5th, 6th, 7th, or 8th generation)


16 GB or more

iPad mini (4th or 5th generation)


16 GB or more

iPad Air (2, or 3rd or 4th generation)


16 GB or more

iPad Pro (any generation)


32 GB or more

When acquiring a new iPad, you should always purchase the latest model to ensure the longest useful life. The models listed here represent all supported models. While you can install the latest iPadOS and Eyefinity EHR on the lowest models listed here, performance may suffer.

Printing from the iPad requires an AirPrint-capable printer. Refer to Apple's AirPrint Basics page for more information about AirPrint.

Wireless Keyboards

While Eyefinity EHR is designed to allow you to tap and swipe through patient encounters, you may occasionally need to supplement your visit notes with written annotations. For the best experience, Eyefinity recommends the following iPad keyboards:

  • Apple Smart Keyboard Folio

  • Logitech Slim Folio iPad Keyboard Case


The following requirements represent the minimum specifications required by Eyefinity EHR.

If you are running OfficeMate on the same workstation, you must also meet the OfficeMate requirements. Refer to the OfficeMate System Requirements page.



Operating system

Windows 10 (Pro, Enterprise)
Windows 8.1 (Pro, Enterprise)
macOS 10.13 or later.

Web browser

Firefox (latest version)
Chrome (latest version)

Other web browsers are not supported.

Other applications

Latest version of OfficeMate (if using)


Intel® Core™ 2 Duo Processor or better


4 GB

Hard drive

80 GB


1280×1024 pixels (24-bit)

Document scanner

TWAIN compatible

Most modern scanners support TWAIN drivers. If you're not sure whether or not your scanner is TWAIN compatible, contact your device's manufacturer.

Internet Bandwidth

Business-grade Internet connectivity is required. The following table lists the minimum and recommended bandwidth speeds. For the best experience, meet or exceed the recommended bandwidth speed.

Number of Practice Users2

Minimum Bandwidth Speed

Recommended Bandwidth Speed


5 Mbps download
3.5 Mbps upload

10 Mbps download
5 Mbps upload


10 Mbps download
5 Mbps upload

20 Mbps download
10 Mbps upload


20 Mbps download
10 Mbps upload

30 Mbps download
15 Mbps upload


30 Mbps download
15 Mbps upload

50 Mbps download
20 Mbps upload


50 Mbps download
20 Mbps upload

100 Mbps download
25 Mbps upload

2 Number of users is based on the number of practice users (doctors, staff, and patients) simultaneously using Eyefinity cloud products (Eyefinity Practice Management, AcuityLogic, and Eyefinity EHR, including the patient kiosk) at the practice location.

To verify your practice’s bandwidth, go to Speakeasy Speed Test and select the city closest to you. If your bandwidth does not meet the minimum requirements for your practice type, contact your Internet service provider.

Wireless Router

You will need a router to connect your iPad to the Internet wirelessly. Select a business-grade router and enable wireless security and encryption for HIPAA compliance. For the best experience, meet or exceed the optimum recommendation.





Wireless standard



AirPort Extreme

Access points3

One per 3,500 sq. ft.

One per 2,500 sq. ft.

AirPort Express

In addition, we recommend having a 4G LTE cellular hotspot available as a secondary Internet connection. While the cellular hotspot is useful in emergencies, you will notice dramatically slower performance, and it is not intended for daily use.

3Work with your certified network technician to determine the number and placement of access points required for optimum wireless coverage.


The following ports and protocols must be enabled on your network.