System Requirements for EHR in Encompass
This page explains the system requirements for Encompass™. These requirements are routinely reviewed and updated.
The requirements outlined on this page represent the minimum hardware and system specifications required to effectively use Encompass. Failure to meet these requirements will noticeably degrade the performance of the software. This page includes the following topics:
This page includes the following topics:
- iPad Minimum Requirements
- EncompassScribe Device Requirements
- Workstation
- Internet Bandwidth
- Wireless Router
- Network
- Footnotes
Ensure that you also meet the requirements for your practice management system. For example, OfficeMate® users must also meet the system requirements specified on the OfficeMate System Requirements page.
Individual pieces of diagnostic equipment may have their own system requirements. Verify the requirements with your hardware vendor.
iPad Minimum Requirements
Use any of the following iPad models running iPadOS 18 or later.
- iPad (A16 and later)
- iPad (9th and 10th generation)
- iPad mini (A17 Pro and later)
- iPad mini (6th generation)
- iPad Air 13-inch (M2 and later)
- iPad Air 11-inch (M2 and later)
- iPad Air 11-inch (4th and 5th generation)
- iPad Pro (M4 and later)
- iPad Pro 12.9‑inch (4th generation and later)
- iPad Pro 11‑inch (2nd generation and later)
When acquiring a new iPad, you should always purchase the latest model to ensure the longest useful life. The models listed here represent all supported models. While you can install the latest iPadOS and Encompass on the lowest models listed here, performance may suffer. EncompassScribe, a value-add feature, has additional requirements listed in the next section.
Printing from the iPad requires an AirPrint-capable printer. Refer to Apple's AirPrint Basics page for more information about AirPrint.
EncompassScribe Device Requirements
Encompass™ supports ambient listening on the following devices.
| iPad | iPhone |
|---|---|
|
Any iPad with an M2 chip or better:
|
Any iPhone that supports Apple Intelligence (A17 Pro chip or better):
|
Ambient listening within the Encompass iPad app requires an iPad model with Apple's M2 chip or later. These iPad models are not required for everyone in your practice—just those doctors who want to use EncompassScribe to record their visits.
Ambient listening within the Encompass iPhone app is intended to support those users who primarily use the Encompass web application.
2 GB of available on-device storage is required.
Wireless Keyboards
While Encompass is designed to allow you to tap and swipe through patient encounters, you may occasionally need to supplement your visit notes with written annotations. For the best experience, Eyefinity recommends the following iPad keyboards:
-
Apple Magic Keyboard or Magic Keyboard Folio
-
Logitech Combo Touch Keyboard Case or Slim Folio Keyboard Case
Workstation
The following requirements represent the minimum specifications required by Encompass.
If you are running OfficeMate on the same workstation, you must also meet the OfficeMate requirements. Refer to the OfficeMate System Requirements page.
| Component | Requirement | Notes |
|---|---|---|
| Operating System 1 |
|
Microsoft is ending support for Windows 10 on October 14, 2025. |
| Web browser |
|
Other web browsers are not supported |
| Processor | Intel® Core™ 2 Duo or better | |
| Memory | 4 GB | |
| Hard drive | 80 GB | |
| Monitor | 1280×1024 pixels (24-bit) | |
| Document scanner |
Business-grade TWAIN |
Check with your scanner manufacturer for TWAIN Technology Without an Interesting Name. A protocol that enables communication between software applications and imaging devices.-compatible drivers for your version of Windows. |
| Other applications | Adobe Acrobat | Adobe Acrobat is required only if you want to create branded, interactive PDF forms. |
Internet Bandwidth
Business-grade Internet connectivity is required. The following table lists the minimum and recommended bandwidth speeds. For the best experience, meet or exceed the recommended bandwidth speed.
|
Number of Practice Users 2 |
Minimum Bandwidth Speed |
Recommended Bandwidth Speed |
|---|---|---|
|
1–5 |
5 Mbps download |
10 Mbps download |
|
6–10 |
10 Mbps download |
20 Mbps download |
|
11–15 |
20 Mbps download |
30 Mbps download |
|
16–20 |
30 Mbps download |
50 Mbps download |
|
20+ |
50 Mbps download |
100 Mbps download |
To verify your practice’s bandwidth, go to Speakeasy Speed Test and select the city closest to you. If your bandwidth does not meet the minimum requirements for your practice type, contact your Internet service provider.
Wireless Router
You will need a router to connect your iPad to the Internet wirelessly. Select a business-grade router and enable wireless security and encryption for HIPAA compliance. For the best experience, meet or exceed the optimum recommendation.
|
Component |
Minimum |
Optimum |
|---|---|---|
|
Wireless standard |
802.11n |
802.11ax |
|
Access points3 |
One per 3,500 sq. ft. |
One per 2,500 sq. ft. |
In addition, we recommend having a 4G LTE cellular hotspot available as a secondary Internet connection. While the cellular hotspot is useful in emergencies, you will notice dramatically slower performance, and it is not intended for daily use.
Network
The following ports Communication endpoints that allow different applications and services to communicate over a network using the same IP address. Defined by the software using numbers. and protocols Sets of rules that govern how data is transmitted and received between devices. must be enabled on your network.
|
Port |
Protocol |
|---|---|
|
80 |
HTTP |
|
443 |
HTTPS |
Footnotes
1 Ensure your operating system also meets the requirements of any diagnostic or imaging equipment attached to the computer.
2 Number of users is based on the number of practice users (doctors, staff, and patients) simultaneously using Encompass (including practice management, EHR, and kiosk) at the practice location.
3 Work with your certified network technician to determine the number and placement of access points required for optimum wireless coverage.