System Requirements for EHR in Encompass

This page explains the system requirements for Encompass™. These requirements are routinely reviewed and updated.

The requirements outlined on this page represent the minimum hardware and system specifications required to effectively use Encompass. Failure to meet these requirements will noticeably degrade the performance of the software. This page includes the following topics:

This page includes the following topics:

Ensure that you also meet the requirements for your practice management system. For example, OfficeMate® users must also meet the system requirements specified on the OfficeMate System Requirements page.

Individual pieces of diagnostic equipment may have their own system requirements. Verify the requirements with your hardware vendor.

iPad

Use any of the following iPad models running iPadOS 17.5 or later.

  • iPad (7th generation and later)
  • iPad mini (5th generation and later)
  • iPad Air (M2)
  • iPad Air (3rd generation and later)
  • iPad Pro (M4)
  • iPad Pro 12.9-inch (3rd generation and later)
  • iPad Pro 11-inch (1st generation and later)

When acquiring a new iPad, you should always purchase the latest model to ensure the longest useful life. The models listed here represent all supported models. While you can install the latest iPadOS and Encompass on the lowest models listed here, performance may suffer.

Printing from the iPad requires an AirPrint-capable printer. Refer to Apple's AirPrint Basics page for more information about AirPrint.

Wireless Keyboards

While Encompass is designed to allow you to tap and swipe through patient encounters, you may occasionally need to supplement your visit notes with written annotations. For the best experience, Eyefinity recommends the following iPad keyboards:

  • Apple Magic Keyboard or Magic Keyboard Folio

  • Logitech Combo Touch Keyboard Case or Slim Folio Keyboard Case

Workstation

The following requirements represent the minimum specifications required by Encompass.

If you are running OfficeMate on the same workstation, you must also meet the OfficeMate requirements. Refer to the OfficeMate System Requirements page.

Component Requirement Notes
Operating System 1
  • Windows 11 (Pro or Enterprise editions)
  • Windows 10 (Pro or Enterprise editions)
  • macOS 13 (Ventura) or later
 Microsoft is ending support for Windows 10 on October 14, 2025.
Web browser
  • Firefox (latest version)
  • Chrome (latest version)
 Other web browsers are not supported
Processor Intel® Core™ 2 Duo or better  
Memory 4 GB  
Hard drive 80 GB  
Monitor 1280×1024 pixels (24-bit)  
Document scanner

Business-grade TWAIN compatible.

Check with your scanner manufacturer for TWAIN-compatible drivers for your version of Windows.
Other applications Adobe Acrobat Adobe Acrobat is required only if you want to create branded, interactive PDF forms.

Internet Bandwidth

Business-grade Internet connectivity is required. The following table lists the minimum and recommended bandwidth speeds. For the best experience, meet or exceed the recommended bandwidth speed.

Number of Practice Users 2

Minimum Bandwidth Speed

Recommended Bandwidth Speed

1–5

5 Mbps download
3.5 Mbps upload

10 Mbps download
5 Mbps upload

6–10

10 Mbps download
5 Mbps upload

20 Mbps download
10 Mbps upload

11–15

20 Mbps download
10 Mbps upload

30 Mbps download
15 Mbps upload

16–20

30 Mbps download
15 Mbps upload

50 Mbps download
20 Mbps upload

20+

50 Mbps download
20 Mbps upload

100 Mbps download
25 Mbps upload

To verify your practice’s bandwidth, go to Speakeasy Speed Test and select the city closest to you. If your bandwidth does not meet the minimum requirements for your practice type, contact your Internet service provider.

Wireless Router

You will need a router to connect your iPad to the Internet wirelessly. Select a business-grade router and enable wireless security and encryption for HIPAA compliance. For the best experience, meet or exceed the optimum recommendation.

 

Minimum

Optimum

Wireless standard

802.11n

802.11ax

Access points3

One per 3,500 sq. ft.

One per 2,500 sq. ft.

In addition, we recommend having a 4G LTE cellular hotspot available as a secondary Internet connection. While the cellular hotspot is useful in emergencies, you will notice dramatically slower performance, and it is not intended for daily use.

Network

The following ports and protocols must be enabled on your network.

Port

Protocol

80

HTTP

443

HTTPS

Footnotes

1 Ensure your operating system also meets the requirements of any diagnostic or imaging equipment attached to the computer.

2 Number of users is based on the number of practice users (doctors, staff, and patients) simultaneously using Encompass (including practice management, EHR, and kiosk) at the practice location.

3 Work with your certified network technician to determine the number and placement of access points required for optimum wireless coverage.