Eyefinity EHR System Requirements
The requirements outlined in this topic represent the minimum hardware and system specifications required to effectively use Eyefinity EHR. Failure to meet these requirements will noticeably degrade the performance of the software. This page was last updated on September 5, 2024.
This page includes the following topics:
Ensure that you also meet the requirements for your practice management system. For example, OfficeMate® users must also meet the system requirements specified on the OfficeMate System Requirements page.
Individual pieces of diagnostic equipment may have their own system requirements. Verify the requirements with your hardware vendor.
iPad
Use any of the following iPad models running iPadOS 17.5 or later.
- iPad (7th generation and later)
- iPad mini (5th generation and later)
- iPad Air (M2)
- iPad Air (3rd generation and later)
- iPad Pro (M4)
- iPad Pro 12.9-inch (3rd generation and later)
- iPad Pro 11-inch (1st generation and later)
When acquiring a new iPad, you should always purchase the latest model to ensure the longest useful life. The models listed here represent all supported models. While you can install the latest iPadOS and Eyefinity EHR on the lowest models listed here, performance may suffer.
Printing from the iPad requires an AirPrint-capable printer. Refer to Apple's AirPrint Basics page for more information about AirPrint.
Wireless Keyboards
While Eyefinity EHR is designed to allow you to tap and swipe through patient encounters, you may occasionally need to supplement your visit notes with written annotations. For the best experience, Eyefinity recommends the following iPad keyboards:
-
Apple Magic Keyboard or Magic Keyboard Folio
-
Logitech Combo Touch Keyboard Case or Slim Folio Keyboard Case
Workstation
The following requirements represent the minimum specifications required by Eyefinity EHR.
If you are running OfficeMate on the same workstation, you must also meet the OfficeMate requirements. Refer to the OfficeMate System Requirements page.
Component |
Requirement |
---|---|
Operating system 1 |
Windows 11 (Pro, Enterprise) Windows 10 (Pro, Enterprise) Windows Server 2022 or later macOS 13 (Ventura) or later |
Web browser |
Firefox (latest version) Chrome (latest version) Other web browsers may not be fully supported. |
Other applications |
Latest version of OfficeMate (if using) |
Intel® Core™ 2 Duo Processor or better |
|
4 GB |
|
80 GB |
|
1280×1024 pixels (24-bit) |
|
Document scanner |
Business-grade TWAIN compatible. Starting with Windows 10, Microsoft no longer includes native TWAIN drivers. Check with your scanner manufacturer for TWAIN-compatible drivers for your version of Windows. |
Internet Bandwidth
Business-grade Internet connectivity is required. The following table lists the minimum and recommended bandwidth speeds. For the best experience, meet or exceed the recommended bandwidth speed.
Number of Practice Users 2 |
Minimum Bandwidth Speed |
Recommended Bandwidth Speed |
---|---|---|
1–5 |
5 Mbps download |
10 Mbps download |
6–10 |
10 Mbps download |
20 Mbps download |
11–15 |
20 Mbps download |
30 Mbps download |
16–20 |
30 Mbps download |
50 Mbps download |
20+ |
50 Mbps download |
100 Mbps download |
To verify your practice’s bandwidth, go to Speakeasy Speed Test and select the city closest to you. If your bandwidth does not meet the minimum requirements for your practice type, contact your Internet service provider.
Wireless Router
You will need a router to connect your iPad to the Internet wirelessly. Select a business-grade router and enable wireless security and encryption for HIPAA compliance. For the best experience, meet or exceed the optimum recommendation.
|
Minimum |
Optimum |
---|---|---|
Wireless standard |
802.11n |
802.11ax |
Access points3 |
One per 3,500 sq. ft. |
One per 2,500 sq. ft. |
In addition, we recommend having a 4G LTE cellular hotspot available as a secondary Internet connection. While the cellular hotspot is useful in emergencies, you will notice dramatically slower performance, and it is not intended for daily use.
Network
The following ports and protocols must be enabled on your network.
Port |
Protocol |
---|---|
80 |
HTTP |
443 |
HTTPS |
Footnotes
1 Ensure your operating system also meets the requirements of any diagnostic or imaging equipment attached to the computer.
2 Number of users is based on the number of practice users (doctors, staff, and patients) simultaneously using Eyefinity cloud products (Eyefinity Practice Management, AcuityLogic, and Eyefinity EHR, including the patient kiosk) at the practice location.
3 Work with your certified network technician to determine the number and placement of access points required for optimum wireless coverage.