Marking Incorrect Patient Contact Information

Follow these steps to mark a patient's address, phone number, and/or email address as incorrect (Bad).

  • Patient statements are not generated for patients with addresses marked Bad Address.

  • Run the Patients With Bad Address report to identify incorrect patient addresses, so you can follow up and correct them.

  1. On the top menu bar in Encompass, click Patients and select Search/Add patient.
  2. Enter the patient's information and click Search.
  3. Select the patient from the search results list or click + Patient to add a new patient.

    The Demographics screen opens. If the Overview screen opens instead, click Demographics on the left-side menu.

  4. In the Demographics screen, under Contact Information, select the Bad Address, Bad Phone, or Bad Email check box to indicate that the information recorded is incorrect.
  5. Click Save.