Processing Returns Using Worldpay

When you return an order, you can refund the amount paid to the customer or issue a credit to apply to a new order. This section explains how to process returns and use Worldpay devices to refund payments made using a single credit card or multiple credit cards.

Processing Returns and Refunding Payments on One Credit Card with Worldpay

  1. Verify that the device is ready.
  2. From the Eyefinity Practice Management Material Orders window, click Actions for the order that you want to return and select Return.
  3. In the Sale Detail section, click one of the following options:
    • Full Return – Returns all items, including exam fees
    • Full Return w/out Exam – Returns all items without refunding the exam fees
    • Return link – Returns an individual item
  4. Click Save.
  5. In the Confirm window, select a reason for the return and click Refund.
    If you click Credit instead of Refund, Eyefinity Practice Management issues a customer credit for the payment amount and returns you to the Patient Orders window. The return/refund receipt opens in a new browser window.
  6. Click Edit in the Payment Refund section for the credit card payment.
  7. The last four digits of the credit card are displayed to help you identify the correct payment.

  8. In the Refund Payment window, click OK to confirm the refund amount and close the window.
  9. Click Save.
  10. Click Close in the Credit Card Transaction Complete message.
    You do not have to insert or swipe the credit card if the original payment transaction is available in the system. If you are refunding a payment that is not available in the system or is from a previous credit card payment-processing system, the device prompts you to use the credit card.
  11. The return/refund receipt and a credit card receipt open in new browser windows.

    If the credit card receipt does not open, you may need to update your browser's popup window settings.

  12. To print the return/refund receipt and credit card receipt, click the Print button in the browser windows.
    To reprint the return/refund receipt later, locate the transaction on the Transactions tab in Material Orders and click Print. The credit card receipt also opens for printing if the transaction was completed within the past 45 days.

Processing Returns and Refunding Payments on Multiple Credit Cards with Worldpay

  1. Verify that the device is ready.
  2. From the Eyefinity Practice Management Material Orders window, click Actions for the order that you want to return and select Return.
  3. In the Sale Detail section, click one of the following options:
    • Full Return – Returns all items, including exam fees
    • Full Return w/out Exam – Returns all items without refunding the exam fees
    • Return link – Returns an individual item
  4. Click Save.
  5. In the Confirm window, select a reason for the return and click Continue with Refund.
  6. Eyefinity Pratice Management issues a customer credit for the payment and directs you to the payment refund screen.

    If you click Credit instead of Refund, Eyefinity Practice Management issues a customer credit for the payment amount and returns you to the Patient Orders window. The return/refund receipt opens in a new browser window.
  7. In the Payment Refund section, click Refund for the first credit card payment.
    • The last four digits of the credit card are displayed to help you identify the correct payment.
    • The Payment Refund section includes the patient's transactions that are eligible for a refund and may include payments from other orders.

  8. In the Refund Payment window, click OK to confirm the refund amount and close the window.
  9. Click Close in the Credit Card Transaction Complete message.
    You do not have to insert or swipe the credit card if the original payment transaction is available in the system. If you are refunding a payment that is not available in the system or is from a previous credit card payment-processing system, the device prompts you to use the credit card.

    Eyefinity Practice Management reduces the customer credit balance by the amount refunded. The return/refund receipt and a credit card receipt open in new browser windows.

    If the credit card receipt does not open, you may need to update your browser's popup window settings.

  10. To print the return/refund receipt and credit card receipt, click the Print button in the browser windows.
    To reprint the return/refund receipt later, locate the transaction on the Transactions tab in Material Orders and click Print. The credit card receipt also opens for printing if the transaction was completed within the past 45 days.
  11. Repeat steps 6–9 for each credit card payment.

    Eyefinity Practice Management returns you to the Patient Orders screen when the total customer credit amount is refunded.