EncompassPay Fee Schedule
| Card Processing Fee |
Applies to all successful card transactions (online, in-store, debit/credit). |
2.7% + $0.10 |
Per successful transaction. Subject to change based on market conditions. |
Chargebacks
Chargebacks are where a consumer initiates a formal dispute resolution process via the card networks or their card issuer (usually their bank) disputing a charge. Industry-wide, chargebacks disputes are exceedingly rare for in-person healthcare service providers, representing less than one percent of all transactions. Eyefinity passes these processing fees on at cost. (Please contact us if you need help responding).
| Chargeback Fee |
Consumer disputes a charge. |
$15.00 |
Per chargeback request or return processed. |
| Retrieval Request Fee |
Request for more info from consumer’s bank (pre-chargeback). |
$15.00 |
Per retrieval request processed. |
| Arbitration Case Fee |
Additional fees from Payment Networks during dispute resolution. |
$15.00 |
Per arbitration case. |
Card Settlement
Funding frequency to your bank account for settled card transactions. Eyefinity will automatically apply standard funding unless you inform us otherwise. Next Day funding requires risk approval.
| Standard Funding Fee |
ACH transfer 2 business days after settlement. |
$0.25 |
Per payment instruction (default option). |
| Next Day Funding Fee |
ACH transfer next business day. |
$1.00 |
Per payment instruction. |
| Funding Failure/NOC Fee |
Incorrect ACH info provided. |
$4.00 |
Per failed payment instruction. |
PCI Compliance
All businesses that accept card payments are expected to maintain PCI compliance as required by the card networks. Failure to maintain PCI compliance can result in a monthly non-validation fee and potential further liability in the event of fraud. To avoid potential liability, Eyefinity recommends you enroll in SaferPayments—an optional solution designed to ensure you maintain PCI compliance, which is half the cost of the PCI Non-validation Fee.
| PCI Non-validation Fee |
(Potential Fee) Failure to submit quarterly PCI compliance form and security audit. |
$50.00 |
Per month, per location. |
| SaferPayments
Basic |
(Optional) Recommended PCI compliance assistance service. |
$25.00 |
Per month, per location. |
