Renewing Your Maintenance & Support Agreement

You will receive a paper billing statement in the mail with your Maintenance and Support agreement charges 90 days and 60 days before your agreement expires. If Eyefinity has not received your payment and your agreement is not renewed 30 days before the expiration date, you will see a daily reminder message each time you open OfficeMate/ExamWRITER until your agreement is renewed. The message asks if you want to renew your maintenance agreement or for a code to renew your maintenance agreement.

If you do not renew your maintenance agreement before it expires, you can use OfficeMate/ExamWRITER only in read-only mode, and you cannot record new information in the software until you renew your agreement.

This topic includes:

Paying Your Maintenance and Support Agreement Renewal Fees

Follow these instructions to renew your maintenance agreement online and continue using OfficeMate/ExamWRITER. You can send a check to Eyefinity with your invoice and payment, but this delays the renewal process.

  1. Log into your eyefinity.com account.

    For help logging into your account, contact Website Services Support at 877.448.0707, option 1, or customercare@eyefinity.com.

  2. Click the Account Statement link in the Message Center in the upper-right corner of the webpage.
  3. Select your Account to renew.
  4. Find your Sales/Invoice (Maint & Support Renewal OM/EW x-x) with a balance owed and click the numbers in the Document column.
  5. Click Pay Now and record your credit card billing information.
  6. Click I Authorize this transaction.
  7. Click Submit Transaction For Processing.

    A confirmation window opens and an order confirmation email is immediately sent to the email address on the account's file. Your renewal code is sent to you via fax between 24–48 hours; however, it may take up to two weeks to receive your renewal code. If your office does not have a fax machine, your renewal code will be emailed to you.

  • If you have questions about renewing your Maintenance & Support agreement, your agreement expiration, or your renewal code, contact Accounts Receivable at 1.800.269.3666, option 1. Please do not contact Customer Care—that increases the time it takes to receive help.
  • If you have questions about your number of licensed seats or your business name, contact Customer Care at 1.800.942.5353, option 1, or officematesupport@eyefinity.com.

Entering Your Renewal Code in OfficeMate/ExamWRITER

We’ve updated our license Terms and Conditions relating to your use of OfficeMate/ExamWRITER. By entering your new renewal code and continuing to use the software, you acknowledge and agree to the new Terms and Conditions, which apply to all OfficeMate/ExamWRITER users. Review them in full here.

If your agreement expires in the next 30 days

  1. Close OfficeMate/ExamWRITER on all your computers.
  2. Double-click the OfficeMate or ExamWRITER icon on one of your computer’s desktops.

    The Maintenance Agreement window opens and asks you if you want to renew your agreement now.

  3. Click YES.

    Another Maintenance Agreement window opens and prompts you for a renewal code.

  4. Enter the renewal code that you received via fax or email from Eyefinity in the Password field. This code renews your agreements for all your OfficeMate/ExamWRITER programs.
  5. Click Renew.

    The OfficeMate/ExamWRITER program opens.

If your agreement expires in more than 30 days

  1. Close OfficeMate/ExamWRITER on all your computers.
  2. Double-click the OfficeMate or ExamWRITER icon on one of your computer’s desktops.

    The program opens.

  3. Click Help on the main toolbar menu, and select About.
  4. Click Renew Support.

    The Maintenance Agreement window opens and prompts you for a renewal code.

  5. Enter the code that you received via fax or email from Eyefinity in the Password field. This code renews your agreements for all your OfficeMate/ExamWRITER programs.
  6. Click Renew.

    The OfficeMate/ExamWRITER program opens.