Setting Up DYMO LabelWriter with Terminal Services

If you use OfficeMate with Terminal Services, also known as Remote Desktop Services, you can still use your DYMO LabelWriter 450/450 Turbo or LabelWriter 550/550 Turbo printer even though your OfficeMate software is running on a remote computer.

To use a DYMO LabelWriter printer with Terminal Services, you must make your local USB port available during a terminal server session and install the DYMO LabelWriter software and DYMO printer driver on the remote computer.

  • OfficeMate/ExamWRITER supports the following DYMO equipment:
    • DYMO LabelWriter 550/550 Turbo label printer
    • DYMO LabelWriter 450/450 Turbo label printer
  • The instructions in this topic pertain only to the DYMO LabelWriter 450/450 Turbo or LabelWriter 550/550 Turbo printer. Eyefinity does not support the use of any other DYMO equipment.
  • You cannot use a DYMO printer in all Terminal Services or cloud computing environments. A DYMO printer cannot print a job sent from an outside network. For example, a DYMO printer will not print jobs sent through the web. However, if set up correctly, a DYMO printer can print jobs that are sent through a VPN or a local network.
  • DYMO does not directly support Windows Terminal Services.
  • For more information about DYMO printers, go to the DYMO website.
  • Depending on the policies of your network, local serial port mapping might be disabled for some or all remote connections.
  • You might see a security warning message asking if you want to connect your local disk drives, local ports, or smart card to the remote computer. To enable one or more of these connections, select the appropriate check boxes. If you choose not to enable these connections, a remote connection is still established, but these resources are not available to the remote computer.
  • To use Terminal Services, you must install Microsoft Remote Desktop Connection 6 or later on the local computer. For more information about Remote Desktop Connection, go to Microsoft’s website.

This topic explains how to set up your DYMO LabelWriter 450/450 Turbo or LabelWriter 550/550 Turbo printer for use with Terminal Services, including how

  • You must install the DYMO Connect LabelWriter software and DYMO Connect printer driver manually on the terminal server. Otherwise, the server may install a generic driver for the DYMO printer when the local computer connects to the server.

  • For information on required DYMO software, see OfficeMate/ExamWRITER System Requirements.

  1. Install the DYMO Connect LabelWriter software from the CD that came with your printer.

    If you do not have the DYMO Connect LabelWriter CD, download the printer driver and software application from the DYMO website.

    When the DYMO Connect Label Software installation launches, the License Agreement window opens.

  2. Click the I Accept radio button, and click Next.
  3. Click Next to bypass the welcome message.
  4. Click Browse, select where to install the DYMO Connect Label Software, and then click Next.
  5. Click Next to bypass the installation message.
  6. When asked to select a connection method, click the Network (LAN) option, and then click Next.
  7. When asked to select the type of printer, select DYMO LabelWriter 450 or 550 from the drop-down list.
  8. When asked to select a networked printer, enter \\printer.
  9. Click Next to continue until the installation is complete.

  10. Print a test label from the terminal server by following the instructions in the “Printing Your First Label” section of the DYMO LabelWriter Quick Start Guide.


    If you do not have the DYMO LabelWriter Quick Start Guide and the DYMO Label Software User Guide, download those documents from the DYMO website.
  • The DYMO printer and the DYMO Connect LabelWriter software/driver must be installed and functioning correctly on the local workstation for OfficeMate to print from a remote computer.
  1. Connect the DYMO LabelWriter printer to your local computer’s USB port.
  2. Install the DYMO Connect LabelWriter software from the CD that came with your printer.

    If you do not have the DYMO Connect LabelWriter CD, download the printer driver and software application from the DYMO website

    When the DYMO Connect Label Software installation launches, the License Agreement window opens.

  3. Click the I Accept radio button, and click Next.
  4. Click Next to bypass the welcome message.
  5. Click Browse, select where to install the DYMO Connect Label Software, and then click Next.
  6. Click Next to bypass the installation message.
  7. When asked to select a connection method, select USB Port, and then click Next.
  8. When asked to select the type of printer, select DYMO LabelWriter 550/550 Turbo or 450/450 Turbo from the drop-down list.
  9. Click Next to continue until the installation is complete.

  10. Test the printer by following the instructions in the “Printing Your First Label” section of the DYMO LabelWriter Quick Start Guide.


    If you do not have the DYMO LabelWriter Quick Start Guide and the DYMO Label Software User Guide, download those documents from the DYMO website.
  1. On the local computer attached to the DYMO LabelWriter 550/550 Turbo or 450/450 Turbo printer, click Start.
  2. Select Programs or All Programs.
  3. Select Accessories.
  4. Select Remote Desktop Connection.

    The Remote Desktop Connection window opens.

  5. Click Options.

    The Remote Desktop Connection window expands to show you more options.

  6. Click the Local Resources tab.

  7. Select the Printers check box in the Local devices and resources box.

  8. Click the General tab.

  9. Click Save in the Connection settings box.

    The information that you set up becomes the default setting for all Remote Desktop connections on this computer and is saved in a file called Default.rdp.
  10. Click Connect to open a terminal server session.
  11. Open the DYMO LabelWriter 550/550 Turbo or 450/450 Turbo printer properties within the terminal server session.

    If the DYMO printer is not available within the terminal server, follow the instructions in To install the DYMO Label Software on the terminal server.
  12. Click the Ports tab.
  13. Select the TS### port that corresponds with the workstation attached to the printer.
  14. Click Apply to save your settings.
  1. From the computer attached to the DYMO LabelWriter 550/550 Turbo or 450/450 Turbo printer, open a terminal server session.
  2. Open OfficeMate Administration.
  3. Click Setup and select Preferences.
  4. Select the Label Printer tab.
  5. Ensure that the DYMO LabelWriter 550/550 Turbo or 450/450 printer is set as your default label printer through the TS### port.
  6. Click OK to save your settings.
  7. Open a patient’s record in the Patient Demographics window.
  8. Click Label to print a mailing or file folder label on your DYMO LabelWriter 550/550 Turbo or 450/450 printer.

    If the job does not print, you may need to change the following:

    • DYMO Connect LabelWriter software version. Download the DYMO Connect software from the DYMO website.
    • Printer driver software (DYMO Connect). The DYMO LabelWriter driver must be installed on the local work station and on the terminal server. The DYMO printer will not function if a generic driver is installed.

    See the DYMO Compatibility Chart and download the DYMO Connect software that supports your operating system and printer model.