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How Can We Help You?
How Can We Help You?
FAQs to Support Office Closures & Reopenings
Release Notes
Release Notes
Installing and Upgrading
Installing and Upgrading
Setting Up
Setting Up
Using OfficeMate
Using OfficeMate
Using ExamWRITER
Using ExamWRITER
Using Equipment Interfaces
Scanning and Printing Barcodes
Scanning and Printing Barcodes
Managing OfficeMate/ExamWRITER Centrally
Managing OfficeMate/ExamWRITER Centrally
Using an Apple iPad
Using an Apple iPad
Exporting Patient Data
Exporting Patient Data
Regulatory Programs
Videos
Videos
OfficeMate Videos
OfficeMate Videos
Scheduling Patients
Scheduling Patients
Checking Patients In
Checking Patients In
Dispensing Contacts
Dispensing Contacts
Dispensing Eyewear
Dispensing Eyewear
Checking Patients Out
Checking Patients Out
Billing
Billing
Welcome to Third-party Processing Training [video]
Setting Up Insurance Carriers [video]
Setting Up Insurance Plans [video]
Setting Up Diagnosis Codes [video]
Setting Up Procedure Codes [video]
Setting Up Billing Code Modifiers [video]
Setting Up and Using Places of Service [video]
Managing Patient Insurances and Authorizations [video]
Understanding When to Edit Fee Slips [video]
Editing Fee Slips [video]
Understanding the VSP Interface [video]
Coordinating Benefits with VSP [video]
Navigating Claims [video]
Creating Claim Batches [video]
Correcting Errors in Third-Party Processing [video]
Printing Claims [video]
Resubmitting Claims [video]
Posting Insurance Payments [video]
Navigating Electronic Remittance Advice (ERA) [video]
Loading Electronic Remittance Advice (ERA) Files [video]
Reconciling and Posting Electronic Remittance Advice (ERA) Payments [video]
Understanding Electronic Remittance Advice (ERA) Options [video]
Processing Chargebacks and Overpayments [video]
Navigating the Patient Ledger [video]
Correcting Receipts (Changing Payment Methods and Removing Payments) [video]
Correcting Receipts (Correcting Amounts) [video]
Applying Unapplied Credits [video]
Correcting Unapplied Credits [video]
Refunding Credits [video]
Running Insurance Aging Reports [video]
Running Insurance Analysis Reports [video]
Running Unapplied Amounts Reports [video]
Using the Patient Ledger
Using the Patient Ledger
Managing the Office
Managing the Office
Maintaining Inventory
Maintaining Inventory
Performing Back Office Procedures
Performing Back Office Procedures
Using the VSP Interface
Using the VSP Interface
ExamWRITER Videos
ExamWRITER Videos
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Billing
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Running Insurance Aging Reports [video]
Running Insurance Aging Reports [video]
