Setting the Status and Availability of Frames by Office

For multitenant environments, administrators with access to AcuityLogic Admin for the parent company can set the item status of a frame at either the company level or the office level. For example, when status is set at the office level, a frame can be "In Line" at one office but "Discontinued" at another. Administrators can also make frames available or unavailable for POS users by office.

  • For multitenant environments, the following setup can be performed only by administrators of the parent company. Setup and updates for individual companies can be performed after the initial setup is completed. See Setting Up Frames for Individual Companies.
  • Status changes at the office level should be the exception.

To set the item status and availability of a frame by office

  1. In AcuityLogic Admin, click Product, select Frames, and then select Frames.
  2. In the Frames window, click the link in the Item # column of the frame whose status you want to set.

    The Frame Edit window appears.

  3. (Optional) In the Product Mapping section, do one of the following, and then click Save and Continue in the warning message:
    • To make the frame visible to all offices in a company, select the Include check box in the company's row if it is not selected.

      By default, a frame is visible to all offices.

    • To assign the same status to the frame in all offices in an individual company, select the status from the Item Status drop-down list. The Item Status field for the parent company is a read-only field.

      Assigning the same frame status to all offices in the Product Mapping section does not change the item status specified in the Item Fields section of the Frame Edit window. But if they differ, that's OK—the company-level status in the Product Mapping section takes precedence over the item-level status in the Item Fields section.

      This is the order of precedence for frame item status:

      1. Office-level status set in Frame Edit window > Product Mapping section > Offices link > Assign Frame to Office window
      2. Company-level status set in the Frame Edit window > Product Mapping section

        When a frame has more than one item status in a company, the company's Item Status field in the Product Mapping section is set to Multiple.

      3. Item-level status set in the Frame Edit window > Item Fields section > Item Status field
    • To hide the frame from all offices in a company, deselect the Include check box in the company's row.
  4. To change the frame's status for one or more individual offices in a company, ensure that the Include check box is selected, and then click the Offices link.

    The Assign Frame to Office window appears.

  5. In the window, optionally search for an office by using the following filters and then clicking Find:
    • If the company uses regions, select the region in which the office resides from the Company Region drop-down list.
    • From the Status drop-down list, select the current status for the frame item in the office.
    • From the Included drop-down list, select one of the following:
      • ALL returns offices for which the item is visible and offices from which it is hidden.
      • Yes returns only offices for which the item is visible.
      • No returns only offices from which the item is hidden.
  6. Select or deselect the Include check box of the appropriate office to show or hide the frame in the office.
    • To select the check box for all offices in the table, click Include ALL.
    • To deselect the check box for all offices in the table, click Exclude ALL.
    • The Include/Exclude ALL buttons are helpful if the company is large and you need to show or hide the frame in many offices, such as all offices in a region.
    • Deselecting the Include check box on an office-by-office basis after clicking Include ALL enables you to introduce a frame to the whole company while hiding it from a few offices. You might use this feature to introduce a frame style to a particular region but not to the entire company.
  7. From the office's Item Status drop-down list, select the new status to assign to the frame item in the office.
    8. To select a status from the drop-down list, the office's Include check box must be selected.
  8. Do one of the following:
    • To save your changes without closing the window, click Save.
    • To save your changes and return to the Frame Edit window, click Save & Return.

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