Enabling Single Sign-on

Single sign-on is a powerful feature that gives you one sign-on experience and more tightly unifies Encompass and Encompass practice management. To enable single sign-on for your practice, contact Eyefinity customer care.

With single sign-on enabled, users will use their Encompass practice management credentials to sign in to both Encompass and Encompass practice management.

The timing of enabling single sign-on is important because all practice users will need to complete a one-time setup process that permanently ties their Encompass account to their Encompass practice management account. Users will be prompted to go through this process the first time they log in to Encompass after single sign-on is enabled. Practice administrators should notify practice users of the date single sign-on will be enabled.

  • Encompass users will need to have a corresponding Encompass practice management account, and users will need to know their usernames and passwords for both systems.
  • Users should verify their usernames and passwords in both systems before single sign-on is enabled.
  • This process establishes a one-to-one connection. Users who have a second Encompass account (for example, doctors who are also administrators) will need a second corresponding Encompass practice management account.
  • User roles and privileges will continue to be administered independently in Encompass EHR and Encompass practice management. A user may be an administrator in one system but have a limited role in the other. For information on Encompass roles, go to Understanding User Roles.
  • Single sign-on is not compatible with multifactor authentication (MFA) at this time.

We suggest asking all users to complete the one-time setup process prior to the start of business after single sign-on is enabled.

Completing the One-time Login Setup

Once single sign-on is enabled, you'll need to complete a one-time setup process the first time you attempt to log in to Encompass. We recommend completing this process prior to seeing patients that day.

To complete the one-time setup process, choose one of the following options.

  1. Log out of Encompass practice management and Encompass EHR and close your browser.
  2. Open your browser and log in to Encompass practice management.
  3. Click Encompass in the menu bar.

    If single sign-on is enabled, you're prompted to log in with your Encompass practice management credentials.

    You can identify the Encompass practice management login page by the presence of the Office Identifier field.

  4. Enter your Encompass practice management Office Identifier, Login Name, and Password and click Login.
  5. You’re then prompted to log in with your Encompass EHR credentials.
  6. Enter your Encompass Username and Password and click Login.

    You’re logged in to Encompass EHR and your single sign-on profile is now complete. From now on, you’ll log in to Encompass EHR and Encompass practice management using your Encompass practice management credentials. You’ll also manage your password in Encompass practice management.

During this first-time log-in process, tap Cancel when prompted to use Touch ID/Face ID when logging in to the app.

  1. Open the Encompass iPad app.
  2. If you’re prompted by Touch ID/Face ID, tap Cancel.
  3. Enter your Company URL and tap Next.
  4. Click Encompass in the menu bar.

    If single sign-on is enabled, you're prompted to log in with your Encompass practice management credentials.

    You can identify the Encompass practice management login screen by the presence of the Office Identifier field.

  5. Enter your Encompass practice management Office Identifier, Login Name, and Password and tap Login.

    You’re then prompted to log in with your Encompass credentials.

  6. Enter your Encompass Username and Password and tap Login.

    You’re logged in to Encompass and your single sign-on profile is now complete. From now on, you’ll log in to Encompass EHR and Encompass practice management using your Encompass practice management credentials. You’ll also manage your password in Encompass practice management.

    You can re-enable Touch ID/Face ID next time you log in. For more information, go to Enabling Touch ID and Face ID.

  1. Log out of Encompass practice management and Encompass and close your browser.
  2. Open your browser and go to Encompass.

    If single sign-on is enabled, you’re presented with a choice between practice staff and patients.

  3. Click Continue as Practice Staff.

    You're prompted to log in with your Encompass practice management credentials.

    You can identify the Encompass practice management login page by the presence of the Office Identifier field.

  4. Enter your Encompass practice management Office Identifier, Login Name, and Password and click Login.

    You’re then prompted to log in with your Encompass credentials.

  5. Enter your Encompass Username and Password and click Login.

    You’re logged in to Encompass and your single sign-on profile is now complete. From now on, you’ll log in to Encompass EHR and Encompass practice management using your Encompass practice management credentials. You’ll also manage your password in Encompass practice management.