Enabling Single Sign-on

Single sign-on is a powerful feature that gives you one sign-on experience and more tightly unifies Eyefinity EHR and Eyefinity Practice Management. To enable single sign-on for your practice, contact Eyefinity customer care.

With single sign-on enabled, users will use their Eyefinity Practice Management credentials to sign in to both Eyefinity EHR and Eyefinity Practice Management.

The timing of enabling single sign-on is important because all practice users will need to complete a one-time setup process that permanently ties their Eyefinity EHR account to their Eyefinity Practice Management account. Users will be prompted to go through this process the first time they log in to Eyefinity EHR after single sign-on is enabled. Practice administrators should notify practice users of the date single sign-on will be enabled.

  • Eyefinity EHR users will need to have a corresponding Eyefinity Practice Management account, and users will need to know their usernames and passwords for both systems.
  • Users should verify their usernames and passwords in both systems before single sign-on is enabled.
  • This process establishes a one-to-one connection. Users who have a second Eyefinity EHR account (for example, doctors who are also administrators) will need a second corresponding Eyefinity Practice Management account.
  • User roles and privileges will continue to be administered independently in Eyefinity EHR and Eyefinity Practice Management. A user may be an administrator in one system but have a limited role in the other. For information on Eyefinity EHR roles, go to Understanding User Roles.
  • Single sign-on is not compatible with multifactor authentication (MFA) at this time.

We suggest asking all users to complete the one-time setup process prior to the start of business after single sign-on is enabled.

Completing the One-time Login Setup

Once single sign-on is enabled, you'll need to complete a one-time setup process the first time you attempt to log in to Eyefinity EHR. We recommend completing this process prior to seeing patients that day.

To complete the one-time setup process, choose one of the following options.

  1. Log out of Eyefinity Practice Management and Eyefinity EHR and close your browser.
  2. Open your browser and log in to Eyefinity Practice Management.
  3. Click Eyefinity EHR in the menu bar.

    If single sign-on is enabled, you're prompted to log in with your Eyefinity Practice Management credentials.

    You can identify the Eyefinity Practice Management login page by the presence of the Office Identifier field.

  4. Enter your Eyefinity Practice Management Office Identifier, Login Name, and Password and click Login.
  5. You’re then prompted to log in with your Eyefinity EHR credentials.
  6. Enter your Eyefinity EHR Username and Password and click Login.

    You’re logged in to Eyefinity EHR and your single sign-on profile is now complete. From now on, you’ll log in to Eyefinity EHR and Eyefinity Practice Management using your Eyefinity Practice Management credentials. You’ll also manage your password in Eyefinity Practice Management.

During this first-time log-in process, tap Cancel when prompted to use Touch ID/Face ID when logging in to the app.

  1. Open the Eyefinity EHR iPad app.
  2. If you’re prompted by Touch ID/Face ID, tap Cancel.
  3. Enter your Company URL and tap Next.
  4. Click Eyefinity EHR in the menu bar.

    If single sign-on is enabled, you're prompted to log in with your Eyefinity Practice Management credentials.

    You can identify the Eyefinity Practice Management login screen by the presence of the Office Identifier field.

  5. Enter your Eyefinity Practice Management Office Identifier, Login Name, and Password and tap Login.

    You’re then prompted to log in with your Eyefinity EHR credentials.

  6. Enter your Eyefinity EHR Username and Password and tap Login.

    You’re logged in to Eyefinity EHR and your single sign-on profile is now complete. From now on, you’ll log in to Eyefinity EHR and Eyefinity Practice Management using your Eyefinity Practice Management credentials. You’ll also manage your password in Eyefinity Practice Management.

    You can re-enable Touch ID/Face ID next time you log in. For more information, go to Enabling Touch ID and Face ID.

  1. Log out of Eyefinity Practice Management and Eyefinity EHR and close your browser.
  2. Open your browser and go to Eyefinity EHR.

    If single sign-on is enabled, you’re presented with a choice between practice staff and patients.

  3. Click Continue as Practice Staff.

    You're prompted to log in with your Eyefinity Practice Management credentials.

    You can identify the Eyefinity Practice Management login page by the presence of the Office Identifier field.

  4. Enter your Eyefinity Practice Management Office Identifier, Login Name, and Password and click Login.

    You’re then prompted to log in with your Eyefinity EHR credentials.

  5. Enter your Eyefinity EHR Username and Password and click Login.

    You’re logged in to Eyefinity EHR and your single sign-on profile is now complete. From now on, you’ll log in to Eyefinity EHR and Eyefinity Practice Management using your Eyefinity Practice Management credentials. You’ll also manage your password in Eyefinity Practice Management.