Changing Claims for Remittance Payments

You can change the claim associated with a remittance payment if you need to apply the payment to a different claim.

1. On the top menu bar in Encompass, click Claim Management and select Claim Management.
2. On the top menu bar in Claim Management, click Process Payments and select Electronic Remittance Payment.
3. Search for a remittance with the Ready To Review or In Review status. For more information on searching for remittances, go to Searching for Remittances (ERA).
4. Click the link for the remittance in the Remittance # column.

   The Remittance Details screen opens. The Not Applied tab includes all the claims in the remittance that need to be processed.

5. Click the Find Claim icon (magnifying glass) next to a claim in the Claim Number column.

   

   The Find Claim window opens.

6. Enter information for the claim you want to find and click Search.
7. Click the link in the Claim Number column for the claim you want to match to the payment in the search results.
8. Click Yes in the confirmation dialog box that appears.

   The system updates the claim associated with the payment.