Deleting Payments in Claim Management

You can delete a payment only when none of the payment amount has been posted toward a claim. The Payment Amount must equal the Outstanding amount.

To delete a payment:

1. On the top menu bar in Encompass, click Claim Management and select Claim Management.

2. On the top menu bar in Claim Management, click Process Payments and select Carrier Payments or Patient Payments.

3. Click Delete Payment.
4. In the dialog box, click OK.