Posting Remittance Payments to External Claims

You can post payments to external claims if you recently moved to Claims Management from another billing system.

1. Open the Remittance Details window for a remittance.
2. Open the Post External Claim window using one of the following methods:
   • Click the link in the Claim Number column for a claim with (E) displayed.
     When a claim included in a remittance cannot be matched to a claim in Claims Management, an (E) displays next to the claim number to indicate the claim is an external claim.
   • Click the Find Claim icon (magnifying glass) next to a Claim Number and then click Post External at the bottom of the Find Claim window that opens.
     Use this method when you want the payment posted to an external claim even though the system matched the claim number to one found in Claims Management.
3. Update the information in the Post External Claim window, as needed.

   

4. Select the Match Only by Claim Number check box if you want the system to check for an existing external claim using the claim number only. If you do not select this check box, the system will use the claim number, service date, and carrier to find a match. If a match is found, the existing external claim will be updated with the posting. If no match is found, a new external claim will be created.
5. Click Save.

   Eyefinity Practice Management posts the payment and moves the claim to the Completed tab.