Removing Payments from Remittances

You can remove the payment posted to a claim for a remittance in the Ready to Review or In Review status. Claim adjustments or line item status updates are reverted when you remove the payment posted to a claim. Remittances in Posting or Posted status cannot be changed.

1. On the top menu bar in Encompass, click Claim Management and select Claim Management.
2. On the top menu bar in Claim Management, click Process Payments and select Electronic Remittance Payment.
3. Search for a remittance with the Ready To Review or In Review status. For more information on searching for remittances, go to Searching for Remittances (ERA).
4. Click the link for the remittance in the Remittance # column.

   The Remittance Details screen opens.

5. Click the Completed tab.

6. Click the Remove icon in the Claim Number column next to the payment you want to remove.

   A review window opens with remittance details for the payments.

7. Click Yes.

   Encompass removes the payment and moves the claim back to the Not Applied tab.