Reviewing Nonmatching Claim Information

You can change the claim associated with a remittance payment if you need to apply the payment to a different claim.

1. On the top menu bar in Encompass, click Claim Management and select Claim Management.
2. On the top menu bar in Claim Management, click Process Payments and select Electronic Remittance Payment.
3. Search for the remittance. For more information on searching for remittances, go to Searching for Remittances (ERA).

4. Locate the remittance in the search results list and click the Remittance # link.

   The Remittance Details screen opens.

5. Click the Find Claim icon (magnifying glass) next to a claim in the Claim Number column.



6. Enter information for the claim you want to find and click Search.
7. Click the link in the Claim Number column for the claim you want to match to the payment in the search results.
8. Click Yes in the confirmation dialog box that appears.

   The system updates the claim associated with the payment.