Reviewing Nonmatching Claim Information

You can change the claim associated with a remittance payment if you need to apply the payment to a different claim.

1. Open the Remittance Details window for a remittance. For more information, go to Opening and Navigating the Remittance Details Window.
2. Click the Find Claim icon (magnifying glass) next to a claim in the Claim Number column.

   

   The Find Claim window opens.

3. Enter information for the claim you want to find and click Search.
4. Click the link in the Claim Number column for the claim you want to match to the payment in the search results.
5. Click Yes in the confirmation dialog box that appears.

   The system updates the claim associated with the payment.