Changing Patient Portal Account Settings

Patients can reset their portal password, change their email address, and manage their direct mail address book.

Resetting Passwords

  1. Log into the patient portal. For more information, go to Logging into the Patient Portal.
  2. Click My Account in the upper-right corner of the page.
  3. Type the new password in the New Password and Confirm Password text boxes.

    The password must meet the following requirements:

    • Minimum length of eight characters.
    • Must include three of the following:
      • At least one uppercase letter (A–Z)
      • At least one lowercase letter (a–z)
      • At least one number (0–9)
      • At least one special character
  4. Click Change Password.

Changing Email Addresses

  1. Log into the patient portal. For more information, go to Logging into the Patient Portal.
  2. Click My Account in the upper-right corner of the page.
  3. Type the new email address in the New Email Address text box.
  4. Click Save.

Managing the Direct Mail Address Book

Patients can add direct mail addresses to their patient portal address book to make sending secure messages easier and faster.

  1. Log into the patient portal. For more information, go to Logging into the Patient Portal.
  2. Click My Account in the upper-right corner of the page.
  3. Click View Direct Address Book.
  4. To add a new direct mail address:
    1. Type the address in the Direct Mail Address text box.
    2. Type the provider’s display name in the Display Name text box.
    3. Click Add.
  5. To remove a direct mail address, click the × in the Remove column.