Releasing and Closing Claims on Hold

This topic tells you how to release and close claims on hold, including how to

  1. Open the Third Party Processing window. For more information on opening this window, go to Opening the Third Party Processing Window.
  2. Search for insurance claims on hold. For more information on searching for insurance claims, go to Searching for Insurance Claims.
  3. Select a claim from the results list.

    Press and hold the Ctrl or Shift key to select multiple claims.

  4. Select the Open check box.
  5. Click Save.
  6. Correct any errors or update the claim information as needed. For information correcting claim errors, go to Correcting Errors in Insurance Claims.

    As long as the claim remains open with no errors, the claim information will be exported to the electronic claim batch file.

  1. Open the Third Party Processing window. For more information on opening this window, go to Opening the Third Party Processing Window.
  2. Search for insurance claims on hold. For more information on searching for insurance claims, go to Searching for Insurance Claims.
  3. Select a claim from the results list.

    Press and hold the Ctrl or Shift key to select multiple claims.

  4. Select the Closed check box.
  5. Click Save.