Researching VSP Insurance Claims & Lab Orders

Once the fee slip is recorded, the VSP claim and lab order are sent electronically. You can verify the status of your claim and lab order in the Third Party Processing window.

For information about correcting claims, go to Correcting Errors in Insurance Claims.

To view the status of VSP claims and lab orders, perform the following steps.

This section calls attention only to the fields and options particular to the VSP Interface. For complete information about researching insurance claims, go to Using the Batch History.

  1. From the OfficeMate main window, click the 3rd Party icon.

    The Third Party Processing window opens.

  2. Click Batch History.
  3. Select a store from the Location drop-down menu as needed.
  4. Select VSP Interface from the Receivers drop-down menu.
  5. Narrow your search by typing beginning and ending dates in the Date Submitted fields, as needed.
  6. Click Search Batch History.
  7. Select a claim from the search results.
  8. Click VSP Status.

    The Status Classification column populates with status information received from VSP.

  9. Compare the number listed in the Status Classification column with the code list displayed at the top of the window.
  10. Click Doctor’s Service Report to view the doctor’s service report, as needed.
  11. Click Packing Slip Report to view and print the packing slip, as needed.
  12. Click Cancel when you are finished.