Getting Support

Eyefinity considers our Customer Care department the backbone of a successful, positive relationship between our company and you, our client. Our goal is to continually enhance the level of service provided by our Customer Care department. Eyefinity offers reasonable annual software maintenance agreement fees and, simultaneously, must establish and enforce our service guidelines in order to retain these fees. This topic outlines our service guidelines and policies.

Eyefinity offers toll-free customer care from 6:00am to 5:00pm Pacific Time. Dial 800.942.5353 and choose option 1 to reach our Customer Care team. Customer Care is closed on Saturdays and Sundays, and the following major US holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day.

Your calls are answered live by our knowledgeable Customer Care team who will assist you with your support issues. Eyefinity’s service levels are equal to or better than the best service levels provided by any competitive help desk service in our industry today.

You can email your support questions to the Eyefinity Customer Care department at officematesupport@eyefinity.com.

In addition, search our online knowledge base (no login required) and chat with other users in a forum or log a support case in our evolving Support Community (login required).

The Maintenance & Support is a mandatory agreement all clients must maintain each year through the payment of an annual fee for each software product licensed from Eyefinity. This Maintenance & Support includes the annual OfficeMate/Report WRITER/ExamWRITER license, all software upgrades, and toll-free help desk services for our software applications.

The Eyefinity business model requires us to amortize our annual investment in software application development and customer care across our broad base of clients using Eyefinity’s software. By requiring that everyone invest by paying this low annual fee each year, we can retain lower fees. If fewer clients participate, the result would be substantially higher fees to amortize these services across fewer clients.

For information about renewing your Maintenance & Support agreement, go to Renewing Your Maintenance & Support Agreement.

Eyefinity highly recommends employing a Getting Support to install and manage your computer systems. Eyefinity does not provide support for your computer systems, hardware, or networking.