Voiding Orders
You can void orders that have a lab on hold or ready status. When you void orders, you can refund the amount paid to the customer or issue a credit to apply to a new order.
If your office uses TMS or Worldpay for credit card processing, see the following topics for more information:
To void orders
- Open a patient profile. See Opening Patient Profiles.
- Click the Orders tab.
The patient’s order information displays.
- Select Void from the Actions drop-down list for the order you want to void.
The Confirm Void Order window opens.
- Select a void reason in the Select Reason for Void drop-down list.
- Click Refund or Credit.If you select credit, the return/void report opens showing the amount issued as customer credit.
- If you select refund, click Edit on the Payment Refund screen to open the Refund Payment window for a refund payment type.To split the refund between multiple payment types, click Edit and update the refund amount for each payment type.
- In the Refund Payment window, verify the refund using one of the following methods:
- For major credit card refunds, enter the card number and expiration date from the original card used, verify the refund amount, and click OK.
- For other refund payment types, verify the refund amount and click OK.
- Click Save on the Payment Refund screen to issue the refund.
The return/void report opens showing the refund amount.
If you need to print the return/void report after the transaction has ended, click the Transactions tab and click the Print icon for the return.