Obtaining Eligibility and Benefits Authorization Through the VSP Interface

You can obtain a patient’s eligibility and benefits authorization through the VSP interface. If you are unable to obtain eligibility and authorization through the VSP interface, you can override the interface. See Overriding the VSP Interface and Recording Eligibility Manually.

To obtain eligibility and benefits authorization through the VSP interface

  1. In AcuityLogic POS, open the patient's profile. See Opening Patient Profiles.
  2. Click the Insurance tab.
  3. To show only active insurances, select Active in the Insurance Status drop-down list.

    You can obtain insurance eligibilities only from active insurances.

  4. Click Check for VSP Insurance.
  5. In the Check VSP Eligibility dialog box, do one of the following:
    • If the patient is the VSP subscriber or member:
      1. Click Yes.
      2. Enter the patient’s social security number (SSN) or VSP member ID.
      3. Click Find VSP Insurance.
    • If the patient is not the VSP subscriber or member:
      1. Click No.
      2. In the Subscriber Information dialog box, enter the required information.
      3. Click Find VSP Insurance.

    If the patient has VSP insurance, the system adds the information to the table on the Insurance tab.

  6. Click the Eligibilities link in the row of the VSP carrier/plan whose eligibilities you want to authorize.

    The Eligibilities section appears:

  7. Click Add Eligibility.

    The Add Eligibility window opens.

    The window includes a list of additional VSP benefits for which the patient is eligible. To obtain authorization for any of those benefits, you first must ensure that the carrier and plan were added to the patient's profile.

  8. Do one of the following:
    • To retrieve VSP eligibility authorizations:
      1. In the window, select the eligibilities that you want to get authorization for.
      2. Click Authorize:

        AcuityLogic sends an authorization request. After the new authorization is generated, it is displayed in the Eligibilities section of the patient's Insurance tab.

    • To retrieve existing VSP eligibility authorizations:
      1. In the Retrieve Existing Authorization field, enter the authorization number you obtained from eyefinity.com or VSP member services.

        The Authorize button changes to a Retrieve button:

      2. Click Retrieve.

        AcuityLogic retrieves the existing authorization information. It is displayed in the Eligibilities section of the patient's Insurance tab.

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