Using Intramail
You can use Intramail to exchange messages with patients and other staff members at your practice.
This topic describes how
- Click the Mail tab.
The Intramail page opens to your Inbox. The new (unread) messages are displayed as bold text.
- Select the From, Date, Subject, Priority, Patient, Flagged, and/or Read you want to search for.
- Click Apply Filters.
- Click the message you want to view.
The message opens.
- To open the patient chart for a patient, click the patient name.
In the Action Bar, you can click Reply or Reply All to respond to the message. You can click Forward to forward the message to a provider or staff. You can click Flag to flag the message.
Before you can send intramail to another provider or staff member, they must be an Eyefinity EHR user in your pactice.
- Click the Mail tab.
The Intramail page opens to your Inbox.
- Click the New Message action bar button.
The Compose Intramail page opens.
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Click the To text box and select a provider or staff member from the suggested list.
If you want to send a message to a patient, select Include Patient in Conversation and enter the patient name in the To text box.
Patients can only be added as recipients if their patient portal has been activated. For more information, see Activating a Patient's Portal.
- Click the CC text box and select a provider or staff member from the suggested list.
- Select the Priority of your message in the drop-down menu.
- Enter the Subject of your message.
- Enter the text of your message.
- Click Send to send the message.
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Associate the attachment with the patient.
For instructions on associating an attachment with a patient, see Managing Attachments.
- Open the patient's chart.
- Click the Attachments tab along the left side of the screen.
- Select the check box for the attachment(s) you want to send.
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Click Attach to Intramail.
The Compose Intramail page opens.
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Click the To text box and select a provider or staff member from the suggested list.
If you want to send a message to a patient, select Include Patient in Conversation and enter the patient name in the To text box.
Patients can only be added as recipients if their patient portal has been activated. For more information, see Activating a Patient's Portal.
- Click the CC text box and select a provider or staff member from the suggested list.
- Select the Priority if you wish to change it to low or high priority.
- Enter the Subject of you message.
- Type the text of your message.
- Click Send to send the message.
- Click the Mail tab.
The intramail screen opens to your Inbox.
- Select the check box for the message you want to archive.
- Click Archive on the Action Bar.
The message is archived and no longer appears in your Inbox.
- To view and unarchive archived messages, click the Archived link on the Mail tab.