Requesting a Lab Order Cancellation

When working with a lab that allows you to cancel an order, you can send a cancel request through Encompass. With this feature, a notification is sent from the system to the lab requesting the order cancellation; however, based on the timing and the lab's status of the order, the lab may not be able to cancel.

Because the lab may not be able to cancel the order, canceling the lab order does not void the transaction or make changes to the invoice. We recommend you void the transaction once the cancel request is confirmed as successful.

To send a cancel lab order request:

  1. On the top menu bar in Encompass, click Patients and select Search/Add patient.
  2. Enter the patient's information and click Search.
  3. Select the patient from the search results list.

    The patient's Overview or Demographics screen opens.

  4. On the left-side menu, click Material Orders.

  5. On the Invoiced Orders tab, locate the order you want to cancel and click the Cancel Lab Order icon ().

  6. In the confirmation message window, click Cancel Lab Order.

    The cancel request is sent to the lab and the Supplier Status displays Cancel Requested. The system also adds a note to the patient's correspondence notes.