Viewing an Order's Integration Status and Handling Failed eLab Orders
Eyefinity Practice Management can electronically submit orders and claims through the following integrations:
- The VSP integration submits VSP orders and claims, including orders for medically necessary contact lenses and in-office finishing eyeglass lenses.
- The eLab integration submits non-VSP insurance and private pay eyeglass orders to eLab-enabled labs.
- The contact lens ordering integration submits soft contact lens orders to contact lens suppliers. This integration requires setup.
This section explains how to view the status of an invoiced order's electronic submission, and how to resubmit failed orders, when possible.
What do you want to do?
View a VSP or eLab order's integration status
- On the left side of the Demographics screen, click Material Orders.
The Material Orders screen opens.
- Click the Invoiced tab, if it is not already displayed.
The Invoiced Orders grid lists the patient’s invoiced orders. The Integration Status column displays a message for each order that was submitted electronically.
- Lab Order Submitted means the order was successfully transmitted to the lab and, for VSP orders, the claim was successfully submitted to VSP.
- Lab Order Failed means there is a problem with the order or the integration and the order was not transmitted to the lab. For VSP orders, the claim was also not submitted to VSP. See Resolve a failed eLab order submission.
- Locate an order in the list and click the green arrow next to the order number.
The VSP Integration Status or ELab Integration Status panel opens and shows the Job ID, Status, Updated On date, Ship Date, and Lab Station information.
For VSP orders, if the order was successful, you can click Get Status to update the panel with the latest status from the lab.
If the order failed, the panel shows the failure error message instead of the Status. See Resolve a failed eLab order submission
Resolve a failed eLab order submission
To resolve a failed eLab transmission, try clicking Retransmit Order in the integration status panel to submit the order again.
View a contact lens order's integration status
- On the left side of the Demographics screen, click Material Orders.
The Material Orders screen opens.
- Click the Invoiced tab, if it is not already displayed.
The Invoiced Orders list shows the patient’s invoiced orders. The Integration Status column displays the transmission method (auto or manual) along with the supplier. For example, the message "Auto ABB Order" displays for all contact lens orders submitted automatically to ABB.
- Locate an order in the list and click the green arrow next to the order number.
The Stock Order Information panel opens and shows the Order number, Stock Order number, Shipping Method, Supplied By information (whether the order was placed automatically or manually on the supplier's web site), Supplier, Supplier Order number, Supplier Status, and right and left lens information.