OfficeMate/ExamWRITER System Requirements

The following sections explain the system terminology, describe the minimum software, hardware, and network specifications, and illustrate the implementation methods required by OfficeMate/ExamWRITER:

These system requirements are routinely reviewed and updated.

The requirements outlined on this page represent the minimum system specifications required to effectively use the OfficeMate/ExamWRITER software. Failure to meet these requirements will noticeably degrade the performance of the software. Overall performance is predicated on four areas of hardware:

  • Memory
  • Processor utilization
  • Hard drive speed and space
  • Network speed and throughput

Monitor these system resources and upgrade them before they reach 80% of capacity.

In addition to these requirements, review and adhere to the requirements and recommendations provided by your other software and equipment vendors. For example, ECR Vault requires a dedicated server with its own specifications.

Eyefinity® highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.

System Terminology

Term Definition

client or workstation

A computer that is connected to the server and relies on the server for data files and network connections.

CPU

The CPU or central processing unit and is also known as the processor or microprocessor. It's the "brains" of the computer and responsible for running all of your computer software.

dedicated server network A network in which one computer is designated as the server and only handles network administration tasks. Other computers, or clients, are dependent on the server for network connections. A dedicated server is recommended for large networks with more than three users. Dedicated server networks are fast and can handle multiple users.
network A physically interconnected group of computers running software that allows them to share files and resources.
operating system (OS) The computer program that runs other programs and applications on your computer. It ensures that different programs and users running at the same time do not interfere with each other.
peripheral An external hardware component added to your computer to extend functionality. Peripherals can include printers, scanners, keyboards, mice, cameras, and more. Peripherals may be wired or wireless.
print server A computer (either a client or a server) that has a printer physically attached to it. Other workstations may print to the printer via the network, but print jobs are controlled by the print server.
RAM RAM is the memory that allows your computer to quickly respond while multitasking, running multiple programs, or clicking between tabs and accessing the internet. Open up Task Manager to check your memory usage.
server A computer running administrative software that controls access to the network and its resources. The server acts as the network’s file cabinet, providing data files to other computers on the network.
SQL SQL stands for Structured Query Language and is the standard language used to communicate to a database where information is stored.
Terminal Services

Terminal Services allows a user to access OfficeMate/ExamWRITER on a remote computer over your network.

If the workstations in your practice (single or multiple locations) access the OfficeMate/ExamWRITER applications via a network connection to a central server, you may have a Terminal Services environment.

If the OfficeMate/ExamWRITER applications reside on individual workstations in your practice (single or multiple locations), you have a non-Terminal Services environment.

Software Requirements

Software Requirement Notes
Server Operating System Operating System Supported Editions Unsupported Editions
Windows Server® 2019 1 Standard Datacenter
Windows Server 2016 2 Standard Datacenter
Windows Server 2012 R2 3 Standard Foundation
Essentials (formerly Small Business Server)
Datacenter
  1 Requires OfficeMate/ExamWRITER 15.0 or later.

2 Requires OfficeMate/ExamWRITER 14.0 or later.

3 Requires OfficeMate/ExamWRITER 10.8 or later.

Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using.

Workstation Operating System Operating System Supported Editions Unsupported Editions
Windows® 10 4, 5 Pro
Enterprise
Basic
Education
Home
Mobile
Windows 8.1 6 Pro
Enterprise
Basic
 

4 Eyefinity supports OfficeMate/ExamWRITER 12.0 on Windows 10 Pro Edition and Enterprise Edition. Earlier versions of OfficeMate/ExamWRITER are not supported on Windows 10.

5 Windows 10 does not support TWAIN, which is currently required to scan documents into eDocs.

6 Eyefinity supports OfficeMate/ExamWRITER 10.7 and later on Windows 8.1 Pro Edition and Enterprise Edition.

Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using. OfficeMate/ExamWRITER runs in 32-bit and 64-bit environments.

SQL Database Server Number of Users Database Size SQL Database Server
1–25

10 GB or less

SQL Server 2019 Express 7
SQL Server 2017 Express 7
SQL Server 2016 Express SP2
SQL Server 2014 Express SP3
SQL Server 2012 Express SP4

10 GB or more

SQL Server 2019 Standard 7
SQL Server 2017 Standard 7
SQL Server 2016 Standard SP2
SQL Server 2014 Standard SP3
SQL Server 2012 Standard SP4

25 or more

Any size

SQL Server 2019 Standard 7
SQL Server 2017 Standard 7
SQL Server 2016 Standard SP2
SQL Server 2014 Standard SP3
SQL Server 2012 Standard SP4

 

7 Microsoft® SQL Server 2019 and 2017 are supported by OfficeMate/ExamWRITER 15.0 and later.

On seeking the appropriate version of Microsoft SQL Server that best fits your needs, we recommend consulting a Microsoft Certified Technician. There are two versions of Microsoft SQL Server:

  • Express, which is free
  • Standard, which supports more users and bigger databases

The version required depends on two factors: the size of your database and the number of users—doctors and staff—in your practice.

New or upgraded servers also require SQL Server Management Studio (SSMS). For more information on downloading and installing SQL Server Express and SSMS, go to the knowledge base.

.NET Framework Microsoft .NET Framework 4.7 You can download .NET Framework 4.7 for free from Microsoft.
Word Processor Any word processor capable of opening rich-text format (RTF) files Microsoft Word, Microsoft WordPad, or OpenOffice Writer are all suitable word processors. Such web-based word processors as Google Docs will not work with OfficeMate/ExamWRITER.
XPS XPS Document Writer v4 XPS is required to print certain documents like claims. XPS is installed as part of Windows and Windows Server. Ensure XPS is installed and enabled. Ensure that you have the latest version installed on each workstation.

Workstation Requirements

Refer to the System Requirements section for a complete list of supported operating systems.

Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.

Hardware Minimum Best-Fit Workstations
Workstation Processor Intel® CoreTM i3-8100 or better

Dell™ OptiPlex™ 3000 Series

Lenovo® ThinkCentre®M710 Series

HP EliteDesk 705 Desktop Mini

Think Smart Vision Series Workstations

Workstation Memory 4 GB or higher
Workstation Hard Drive 60 GB or higher with at least 8 GB free for the software
Video Adapter and Screen Resolution 1280 x 1024 pixels (24-bit) or higher
Monitor 17-inch or larger

Peripheral Requirements

Peripherals are components that you attach to your computer to add functionality. Peripherals may include printers, scanners, and backup media. Although Eyefinity outlines the following requirements for peripherals, not every peripheral is required.

Peripheral Requirement Notes

Document Printer

Business-grade laser printer that supports PCL 5

Multifunction, bubble jet, and ink jet printers may not operate properly and are not recommended. Eyefinity tests its products with HP LaserJet® printers. Use PCL 5-compatible printers; some forms will not print correctly on non-PCL 5–compatible printers.

Label Printer

DYMO LabelWriter 450

Requires the DYMO 8.6.6.11 software. Later versions are not supported. Click here to download the driver.

The DYMO LabelWriter must be attached to a computer that is connected to your practice’s local network or connected to the practice's network through a VPN. For more information, go to Setting Up DYMO LabelWriter with Terminal Services

Barcode Printer

SATO CG408TT for individual offices (Part# WWCG18031)

SATO WS408 (Part# WT202-400NN-EX1)

The CG408TT model has been discontinued by the manufacturer.

The WS408 model will be supported in a forthcoming OfficeMate update in October 2020.

Regardless of SATO model, you will also need three cables:

  • USB-A to USB-B cable for setting up the printer; and
  • RS232 DB9 Male to Female Null Modem cable and
  • SIIG Serial to USB Adapter for operating the printer

Document Scanner

TWAIN Compatible

Starting with Windows 10, Microsoft no longer includes native TWAIN drivers. Check with your scanner manufacturer for TWAIN-compatible drivers for your version of Windows.

Eyefinity does not recommend a specific scanner brand or model; you can use any scanner that can create an electronic document with the OfficeMate/ExamWRITER eDocuments feature. Some TWAIN-compatible network scanners or scanners that are part of multi-function machines may not work under a Terminal Server environment or on a Windows Server.

Barcode Scanner

Datalogic Gryphon GM4130 Wireless (Part# GM4130-BK-910K1 and Part# GM4130-WH-910K1)

Datalogic Heron HD3130 Wired (Part# HD3130-BKK1B and Part# HD3130-WHK1B)

You can use any barcode scanner with a keyboard-wedge interface that is programmed to read the Interleaved 2 of 5 format with OfficeMate.

Fax Modem and Internet Connection

3Com, US Robotics External 56k (fax modem) High-speed internet DSL, cable, or T1 connection

High-speed DSL or cable modems are recommended for internet access and training and support. If your electronic claims clearinghouse requires a phone line modem, you will need a separate internet connection and fax modem.

Uninterruptible Power Supply (UPS)

UPS on file server

Electric power is not always delivered to your outlets in perfect condition. Fluctuations can impact your computer’s performance. A total loss of power can damage your data if your system was running at the time of a power loss. A UPS with line conditioning capabilities can help control the level of power coming to your system. In the event of a power loss, a UPS contains a backup battery to keep your computer running long enough to safely shut it down.

Server Requirements

  • Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.
  • Overall performance is predicated on four areas of hardware: memory, processor utilization, hard drive speed and space, and network speed and throughput. Monitor these system resources and upgrade them before they reach 80% of capacity.
  • Microsoft SQL Server Standard Edition may be required if the SQL database is 10 GB in size or larger.

Server hardware requirements vary greatly depending on the number of users. Refer to the hardware requirements that best fit your user group:

Network Requirements

Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for networks.

Network Item Requirement Notes

Internet Connection

Business-grade, high-speed DSL or cable connection

Business-grade, high-speed DSL or cable modems are recommended for internet access and OfficeMate training and support. If your electronic claims clearinghouse requires a phone line modem, you will need a separate internet connection and 56k fax modem.

Wireless

802.11ac business-grade router and 802.11ac wireless network card

802.11n may be used in a Terminal Services environment

Enable wireless security.

Purchase your wireless access port and wireless network card from the same manufacturer.

Wireless networks offer significantly lower performance and reliability than wired networks; therefore, Eyefinity recommends hard-wired networks in environments where high performance is necessary.

Cables

Category 5e ethernet

Category 6 or 6e recommended.

Cards

Gigabit ethernet

Switches

Gigabit transfer rates

Eyefinity does not recommend using hubs.

HP Jetdirect

Use the HP Jetdirect service for Jetdirect printing. Use the TCP/IP protocol and 9100 default port.

Remote Desktop
Protocol (RDP)

50 Kbps bandwidth connection or better per RDP client

Use Remote Desktop Connection to access OfficeMate/ExamWRITER running on a Terminal Server in single and multilocation practices.

Use RDP to connect client workstations to a terminal server. Use the TCP/IP protocol and 3389 default port.

Name Service

Use the Name service for file and printer sharing. Use the NetBIOS protocol and 137, 138, and 139 default ports.

EFSync Service

Use the EFSync service for data transfer between desktop and cloud software. Use the HTTPS protocol and 443 default port for this service.

SQL Server

Use the TCP/IP protocol and 1433 default port for this service.

SQL Browser

Use the SQL Browser to find SQL Servers on client computers. The SQL Browser listens for incoming requests for SQL Server resources and provides information about SQL Server instances that are installed on the computer. Use the UDP protocol and 1434 default port.

Backup Requirements

Eyefinity recommends using multiple backup methods and backing up your data to multiple files in case one backup file is corrupt. Work with your data backup provider or certified operating system and networking technician to determine which solution is best for you. For more information about backup media, refer to the Backing Up and Restoring Data instructions.

Backup Method Recommended Solution
Online

iBackup Powered by DataHEALTH
800.269.3666 or sales@eyefinity.com

Practice Shadow by Think Smart Group, Inc.
800.941.4913.

Local For SQL databases: Veritas Backup Exec with Agent for Applications and Databases
http://www.veritas.com

Installation Requirements

The OfficeMate/ExamWRITER installation requirements are listed below. Adhering to these requirements will greatly improve the OfficeMate Suite installation process.

Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for networks.

Requirement Notes
Remote Access We recommend Remote Desktop Protocol (RDP) for remote access through Microsoft Terminal Services.
Administrator Access Privileges
Microsoft Terminal Services Access Terminal Services access must be enabled and tested before installing OfficeMate/ExamWRITER.

Implementation Methods

You can implement the OfficeMate/ExamWRITER in a terminal services or standalone environment. The following diagram illustrates the main components and data flow of OfficeMate/ExamWRITER using the terminal services implementation methods. The VPN depicted here is optional.

The Terminal Services implementation method provides flexibility and scalability

The features of using terminal services and standalone implementations are detailed in the table below so that you can properly set up the implementation environment of your choice.

Feature Terminal Services Standalone
Software Updates Server only Each client
Additional Terminal Server Licensing Yes No
VPN Network Required Recommended No
Higher-End Workstations Required as Clients No, but the workstations must meet remote desktop system requirements. Yes
Thin Client Support Yes No
Peripherals Support Yes, through third-party applications. No