Sending Secure Messages from Your Inbox

  1. Log into the provider portal as a provider. For more information about logging into the provider portal, go to Logging into the Provider Portal.
  2. Click Secure Messaging.
  3. Click Create New Message.
  4. Type the Patient ID (which is the same as the Patient # or Patient ID in OfficeMate) in the To text box and then press Enter.
  5. Type an email Subject and message and then click Send.
    If the patient has not yet activated their portal account, encourage them to follow the instructions in the welcome email that they received to activate their account.

    The message is sent to the patient. The patient can view the message in the patient portal. For more information on receiving secure messages in the patient portal, go to Sending & Receiving Provider Secure Messages.

  6. Click Sent Messages to view the message. To view the status of the message, go to Viewing the Status of Outgoing Messages.