Adjusting Deposits

This topic tells you how to adjust deposits in the Patient Ledger window.

You can only adjust deposits at the same location where the payments were originally recorded.

You can make multiple corrections on a deposit, as long as it has not been reversed. Once a deposit has been reversed, the correction feature is disabled.

  1. Open a patient’s ledger. For more information on opening a patient’s ledger, see Opening a Patient’s Ledger.
  2. Click the Patient Receipt History tab.
  3. Select a deposit and click Reverse/Correct.

    The Deposit Reversal/Correction window opens.

  4. Select an adjustment type (Correct Payment Amount or Payment Reversal) from the Adjustment Type drop-down menu.
  5. Select a recorded by user from the Recorded By drop-down menu.
  6. Click Record.

The posting date for a payment correction or reversal must be the same as or later than the posting date of the deposit.

  1. Open a patient’s ledger. For more information on opening a patient’s ledger, see Opening a Patient’s Ledger.
  2. Click the Patient Receipt History tab.
  3. In the Patient Receipt History tab, click the + next to the appropriate receipt to display the correction or reversal you want to change.
  4. Left-click the correction or reversal line item to highlight it.
  5. Right-click the highlighted item, and then click the Change Reversal/Correction Posting Date pop-up window.

    The Posting Date window opens.

  6. Click the down arrow next to the Posting Date drop-down list.

    A calendar tool appears.

  7. Use the tool to reset the correction or reversal item’s posting date.

  8. Click OK and OK.

When you make a payment correction, the system automatically generates a payment reversal before completing the correction. Therefore, if you change the date of the payment correction, you should also change the date of the system-generated payment reversal to maintain accuracy in your reporting.

  1. Open the Receipts & Adjustments window, find the item with the negative charge, and write down the patient’s name and date and the item’s description. For more information on opening the Receipts & Adjustments window, see Opening a Patient’s Receipts and Adjustments.
  2. Open a patient’s ledger and click Details.

    3. For more information on opening a patient’s ledger, see Opening a Patient’s Ledger.

  3. Select the blue fee slip line item or non-product line that contains the negative charge and click Adjustment at the bottom of the window, or right-click on a blue fee slip line item or non-product line that contains the negative charge in the Patient, Patient/Insurance, or Insurance tab and select Adjustments.

    The Fee Slip Item Adjustment window opens.

  4. Select an adjustment type from the Adj. Type drop-down menu. For more information on adding, deleting, or modifying adjustment types, see To add and modify adjustment types.
  5. Select the Increase radio button.
  6. Type the amount equal to the negative balance in the Amount text box.
  7. Type a reason in the Reason text box, if necessary.
  8. Select the person recording the transaction from the Recorded By drop-down menu.
  9. If applicable, select the Do not print on patient statement check box if you do not want the adjustment to print on the Statements report and then select a line item already on the Patient Ledger to exactly offset the amount of the adjustment that you do not to print on the Statements report. The offset Patient Ledger line item will not print on the Statements report either.
    • If you select the Do not print on patient statement check box without also selecting items that exactly offset the original adjustment, then the balance of the Statements report will not be correct.
    • You must select the Yes radio button in the System Preferences window’s Statements tab to select the Do not print on patient statement check box in the Fee Slip Item Adjustment window. For more information on selecting Statements system preferences, see To set up statement preferences.
  10. Click Record.