Responding to Errors in AcuityLogic X-Link
Sometimes, errors occur that disrupt integrations. If an integration fails, try the following tips to resolve the issue in AcuityLogic X-Link:
- If the error message states why the integration failed, try to fix the issue based on that information. For example, if the error message indicates that a specific order has a problem, go to AcuityLogic POS and fix the problem in the order.
- Restart the batch by clicking the Retry Batch link. See To retry batches.
- Restart the batch by manually closing and restarting it. See To close batches and manually run integrations.
- If your server loses power or is rebooted, you may need to restart your XIF Service. See Restarting the XIF Service in AcuityLogic X-Link.
- If the error message indicates that the XIF service stopped, ask your IT resource to restart your XIF Service. See Restarting the XIF Service in AcuityLogic X-Link.
- If you are interacting with ExamWRITER and data is not transferring between AcuityLogic and ExamWRITER, ask your IT resource to restart the HL7 interface service. See Restarting the HL7 Interface Service .
- Ask your IT resource to ensure that Windows is up to date and that your server and network connection are working.
- Search for a solution or create a support case on the Eyefinity Support Portal at https://na13.salesforce.com/sserv/login.jsp?orgId=00D30000000oq3n.
- If you still cannot resolve your error, contact Eyefinity Customer Care.