Understanding the VSP Interface Workflow

Understanding the workflow of the VSP Interface is just as important as the steps you took in it’s initial setup. Fortunately, the workflow for VSP patients is not drastically different than the workflow you would implement for any other patient. Ultimately, implementing this workflow enables your practice to streamline your patient encounters and improve the accuracy of your patient out-of-pocket and doctor reimbursement estimates.

Deviating from this workflow (either by taking shortcuts or changing prices) will result in VSP interface errors, failed claims, and rejected lab orders. The steps in the VSP workflow are detailed in the following sections:

• Getting Member Eligibility and VSP Authorization
• Recording VSP Orders
• Pricing VSP Orders
• Recording VSP Fee Slips
• Coordinating Benefits
• Researching VSP Insurance Claims & Lab Orders

For information on VSP doctor reimbursements, watch this video.