Understanding Patient Access to the Portal

This section explains what patients or their authorized representatives see when they receive a clinical health summary or secure message from you. Encourage patients to view their records and secure messages in the patient portal.

Refer to the following topics if a patient asks a question about the patient portal:

If the patient does not receive the welcome email or is locked out of the patient portal, you may reset the patient’s password and send a new welcome email. For more information, go to Managing Patient Portal Accounts as an Administrator.