FAQs to Support Office Closures & Reopenings

You may need to space out your appointments or modify your existing appointment service templates in another way when you close or reopen your office. For detailed information, go to To set up service templates.

Generate the Contact Lens Listing report.

Generate a Production - Period Comparison report. For detailed instructions, go to Creating and Printing Custom Production Reports. Be sure to select Patient Detail from the Report Detail drop-down menu to include all of the patients who have been billed contact lens exams.

Generate a Production - Period Comparison report. For detailed instructions, go to Creating and Printing Custom Production Reports. Be sure to select Patient Detail from the Report Detail drop-down menu to include all of the patients who have been billed contact lens exams.

Depending on your needs, generate one or more of the following reports:

• Lab Orders
• Lab Orders Outstanding
• Lab Orders Dispensed & Follow-Up
• Lab Orders Patient Notification
• Lab Orders Received and Notified

Refer to your state's guidelines regarding extending Rx expiration dates.

For detailed information, go to Processing End of Day. If no financial transactions occurred the days that your office was closed, go to Skipping Days Your Location is Closed.

For detailed information, go to Changing the Posting Date.

If you are using the new ePrescribing Interface, the eRX Status menu option in the ExamWRITER main window is highlighted green if there are refills, pending prescriptions, presciptions that need to be signed, or prescriptions with change requests. For detailed information, go to Viewing the Status of ePrescriptions.

For detailed information, go to Recording Fee Slips for Patients with Temporary Access to the VSP Primary EyeCare Plan .

You may want to create and send new recall letters to patients who had recall dates within the past few months or last exam dates around this time one year ago. You may even want to send recall letters to all of your patients.

For detailed instructions on creating new call letters, to go To create a new recall letter and create the new letters in the Maintain Documents window.

For detailed instructions on printing new recall letters, go to Creating and Printing Internal Marketing Reports and print the new letters as Internal Marketing Reports. Select report criteria, click Options, select a new recall letter from the Correspondence Choices window, and click OK.

Create insurance aging reports. For more information, go to Creating and Printing Custom Aging Reports.

Modify a patient's insurance information in the Patient Demographic window (Insurance tab). For more information, go to Recording Patient Information.

Open the patient's information in the Patient Demographic window (Insurance tab) and select the Deactivate check box. For more information, go to Recording Patient Information.

Open the patient's information in the Patient Demographic window and click the button next to Guarantor. For more information, go to Recording Patient Information.

Follow instructions To print a list of patients that you want to recall.

For detailed instructions, go to Coding a Telehealth Exam

For detailed instructions, go to Recording Fee Slips with Telehealth Procedures.

For detailed instructions, go to To modify the place of service on insurance claims with telehealth procedures.