Sending Secure Messages (2019 and Beyond)
The secure messaging portal enables you to give patients secure access to their health records, send patient data to a receiving provider during a transition of care, and send and receive secure messages.
Through the secure messaging portal, you can set up a secure mailbox for each provider in your practice. The secure mailbox addresses are significantly different than the insecure email addresses your providers already have; however, the mailbox, or provider portal, is similar to many web-based email programs. Messages look like email messages and patient records look like email attachments. The closed architecture of the system makes it secure and HIPAA compliant.
This section includes:
Understanding Provider Access to the Portal
Transferring to or Purchasing the Patient and Provider Portal
Registering Your Practice and Verifying Your Identity
Logging into the Provider Portal
Setting Up the Provider Portal
Setting Up and Managing Provider Portal Accounts
Notifying Providers They Have Secure Messages
Sending Clinical Information to Another Provider
Sending and Receiving Patient Secure Messages
Giving Patients Access to Their Clinical Data
Managing Patient Profiles in the Provider Portal
Managing Patient Portal Accounts as an Administrator
Viewing Incoming/Outgoing Documents
Viewing and Exporting Audit Logs
Opting Patients Out of Notifications in Bulk
Understanding Patient Access to the Portal
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MIPS-eligible clinicians who intend to meet the Promoting Interoperability criteria in 2019 and beyond must meet higher standards and criteria. To meet these higher standards, you must be using the OfficeMate secure messaging portal that is supported by MaxMD. If you signed up for secure messaging prior to 2019, go to Transferring to or Purchasing the Patient and Provider Portal and transfer from your current secure messaging and patient portal platform to the new one or purchase the new portal. Ensure that your systems meet the OfficeMate software requirements prior to setting up and using the secure messaging portal. To view the latest system requirements, go to OfficeMate/ExamWRITER System Requirements. Eyefinity recommends using Google Chrome to access the secure messaging portal. |
For more information on sending clinical health summaries to patients, watch this video.